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Trusted ITOM solution for 20 years

From personalizing customers' digital journey to adapting to their dynamic shopping behavior, IT remains an inevitable component of today's retail landscape. And when it is inevitable, it should be reliable, too.

Meet ManageEngine OpManager Plus, our full-stack observability solution. It offers real-time visibility into your retail's entire IT environment, proactively detects business-impacting bottlenecks, keeps your digital ecosystem reliably up, and helps your business be remembered for delivering customer delight.

Our customers

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    L'Oreal

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    Chanel

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    Belcorp

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    Motta Internacional

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    Asian Paints

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    Invicta

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    Jonsson Workwear

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    Bid Food Farutex

With OpManager Plus in your ITOps,

Keep business-powering digital systems optimally up

Maintain the peak performance of your core IT components—routers, switches, and firewalls—as well as business-critical applications powering your ERP, supply chain management, POS, CRM, and security systems.

Minimize MTTR, ensure business continuity

Proactively resolve network and application issues before they lead to substandard customer experience and unplanned downtime. This saves your business from financial losses and damages to your reputation.

Guarantee a seamless digital experience for customers

With RUM, STM, and EUM, gain insights into user behavior, and spot issues beforehand, so you can optimize customer-facing apps to deliver a delightful digital experience.

Enable noise-free ITOps during peak sales seasons

Our AI-driven adaptive thresholds automatically adapts to changing workloads based on historical and seasonal trends. This eliminates false positives and allows you to focus on critical alerts during a usage spike on peak sales days.

Foster future-fit ITOps through prudent spending

Forecast future IT resource crunch with our ML-based predictive analysis and invest where it matters the most, driving a future-ready IT infrastructure without financial waste.

Key highlights of OpManager Plus

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    Network monitoring

    Manage all the network devices—like routers, switches, firewalls, wireless LAN controllers, and load balancers—and monitor their availability, response time, latency, and bandwidth utilization (among other KPIs) to ensure that the network is running efficiently.

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    Applications performance monitoring

    Monitor and get insights into the performance of critical applications used for tax filing, permit requests, and voter registration. Track critical metrics like page rendering time, download time, and more, all from a centralized place.

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    Server and storage monitoring

    Monitor the performance of your databases, as well as web, mail, and file servers. Monitor various parameters of SAN components such as RAIDs, FC switches, and tape libraries.

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    Traffic and bandwidth analysis

    Gain real-time visibility into your network traffic and bandwidth usage across interfaces, IPs, access points, SSIDs, and WAN links. Track IPSLAs and eliminate potential network bottlenecks.

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    Firewall log analysis

    Investigate specific security incidents by analyzing firewall logs. Security teams can use the search and filter options to identify potential attack patterns or anomalous behavior.

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    Configuration management

    Manage configuration changes for all network devices from a single-console with configuration change detection, automatic configuration backups, and scheduled configuration backups, as well as automation for configuration changes and rollbacks.

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    Compliance management

    Ensure that your IT infrastructure is compliant with regulations by monitoring access controls, auditing logs, and performing other compliance-related tasks.

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    Digital experience monitoring

    Proactively monitor the front end of your web applications with end-to-end transaction tracing to ensure optimum performance.

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    Hybrid cloud monitoring

    Monitor your private cloud, as well as a wide range of public cloud services like AWS, Azure, Oracle, GCP, Office 365, and OpenStack, to name a few.

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    Database monitoring

    Monitor your database management systems like Oracle, MSSQL, MySQL, Azure, and AWS Aurora.

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    Automation

    Streamline IT tasks and reduce manual work with our solution's automation capabilities and enable IT staff to focus on higher-level strategic initiatives.

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    Integrations

    Integrate using REST API and WebHook to facilitate seamless communication with various automation tools and platforms.

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    AI-powered capabilities

    Detect anomalies: With Adaptive Thresholds, you can identify anomalies in the network and resolve them using OpManager's workflow automation tool.

    Reduce MTTR: OpManager's Adaptive Thresholds work using Machine Learning algorithms which reduce the MTTR of network admins and allow for faster troubleshooting.

    Predict future utilization: OpManager uses existing data to predict future storage, CPU and memory consumption.

Here's what our customers have to say

We have achieved operational effectiveness using OpManager Plus.

An impressive suite of monitoring tools for a great price – and virtualisation hosts are covered.

Impact stories

UK retailer reduces network downtime, realizes faster troubleshooting, enhanced scalability with OpManager

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Retail Conglomerate in Latin America trusts Applications Manager to monitor over 8000 app components and ensures top business performance driven by smooth services.

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