Why attend this webinar?

In today’s fast-paced business environment, IT infrastructure must be more than reliable—it needs to keep pace with rapid technological change. Yet, many organizations face persistent challenges like fragmented visibility, manual asset management, and compliance issues, all of which can hinder IT service efficiency and effectiveness.

The solution: ITOM and ITSM integration

By integrating IT operations management (ITOM) with IT service management (ITSM), these challenges can be directly addressed, transforming IT into a driver that not only supports but accelerates business goals.

Join us for an in-depth webinar on the ManageEngine OpManager-ServiceDesk Plus integration. Discover how combining ITOM and ITSM can boost operational efficiency, ensure smooth service delivery, and provide the agility needed to stay ahead in today’s dynamic market. Learn how a unified, proactive approach to IT management aligns with your business objectives and propels your organization forward.

What’s in store for this webinar?
  • Best practices to maintain an up-to-date CMDB for efficient auditing and compliance.
  • Utilizing Layer 2 and VM mappings to streamline issue resolution.
  • Leveraging Application Discovery and Dependency Mapping (ADDM) for in-depth insight into application dependencies.
  • Converting OpManager alerts into ServiceDesk Plus tickets to drive proactive incident management.
  • Implementing multi-approval workflows and strategies for effective capacity planning

Who should attend this?

Network administrators

System administrators

IT professionals

OpManager users

ServiceDesk Plus users

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