Licensing M365 Manager Plus

M365 Manager Plus is available in four editions - Trial, Free, Standard & Professional Editions. All Editions come packaged as a single download. During the evaluation phase, the professional edition is installed and can be evaluated for 30 days. After 30 days, it is automatically converted to the free edition, unless the standard or professional edition license is purchased.

M365 Manager Plus Trial Edition

The trial edition of M365 Manager Plus allows you to manage unlimited users for a period of 30 days. And it allows 3 Help Desk technicians and 1 Super Admin.

M365 Manager Plus Free Edition

Once the evaluation period expires, M365 Manager Plus automatically converts to a free edition which offers:

• Management, reporting, auditing, monitoring, alerting, automation and content search for 25 users or mailboxes.
• Free edition of M365 Manager Plus does not offer any additional technicians.
• Management and reporting for an unlimited number of non-user resources such as shared, equipment, and room mailboxes, public folders, contacts, groups, and licenses.
• Password expiry notification feature which helps prevent lockouts of user accounts.

To manage more users, please upgrade to the standard or professional edition. If you have further questions, write to us at m365managerplus-support@manageengine.com. To get a quote or buy the solution, please contact sales@manageengine.com.

M365 Manager Plus Standard Edition

The standard edition of M365 Manager Plus offers:

• Microsoft 365 management and reporting features for the number of users or mailboxes purchased in your standard edition license plan.
• Delegation features with one Help Desk Technician (HDT) license included by default. You can purchase additional HDT licenses as per your requirement.
• Free management and reporting for an unlimited number of non-user resources such as shared, equipment, and room mailboxes, public folders, contacts, groups, and licenses.
• Free password expiry notification feature which helps prevent lockouts of user accounts.
• Backup and restore mailboxes from Exchange Online with Exchange Online backup add-on.

If you require Microsoft 365 monitoring, audit, alert and advanced delegation features, upgrade to the professional edition of M365 Manager Plus.

M365 Manager Plus Professional Edition

The professional edition of M365 Manager Plus provides you access to all the features of M365 Manager Plus namely reporting, management, auditing, monitoring, alerting, automation, content search and delegation of Microsoft 365 tasks for the number of users or mailboxes purchased in your professional edition license plan, without any restriction. You can also purchase the Exchange Online backup add-on to backup and restore your Exchange Online data.

Steps to upgrade from Trial/Free Edition to Standard/Professional Edition

• Click the License link available in the top right corner of the M365 Manager Plus client. This opens the License details of the product.
• Click the Upgrade link and select the license file (license.xml) received from ManageEngine using the Browse button.
• Click Upgrade button to upgrade from Trial or Free Edition to Standard/Professional Edition.

Managing M365 Manager Plus License

M365 Manager Plus is licensed based on the number of users you wish to manage. This section allows you to manage licenses and select the users that you need to manage. To manage licenses, click on Tenant Settings found in the top right corner of the application → Manage Licenses.

The Manage Licenses screen displays the following information at the top of the table.

• Total License Count – This shows the number of licenses purchased.
• Managed Users – This shows the number of users being managed by the product.
• Available License Count – The number of unused licenses is shown here.

To modify the users to be managed:

• Click on the icon under the Action column to manage all users for that tenant.
• Click on the icon under the Action column to stop managing all users for that tenant.
• To handpick the users to be managed, click the Total Number of Users in the Managed Users column. This will open a pop-up.
  • In the pop-up, select the type of users that you wish to see, i.e., only the managed users, or the unmanaged, or both.
  • Click icon to search for the user by name
  • Click the drop-down box on the right hand side of the pop-up to manage the number of users that will be displayed.
  • Select the check-boxes against each user to manage/unmanage them.
  • Click OK to save the selection.

In some cases, the number of Microsoft 365 users managed and the number of licenses purchased might be different. In such cases, when new users/ additional licenses are added, the product automatically adds users to the managed users list.

Case 1 - Licenses purchased is greater than the number of users managed : In such a case, all existing users will be managed by the product. When new users are added, the product will automatically link the unused licenses with the new users.

Case 2 - Licenses purchased is lesser than the total number of users : In such a case, only the selected users will be managed by the product. When additional licenses are purchased, the unmanaged users will automatically be added to the managed users list based on availability of licenses.

Note: If you haven’t installed the Azure AD module, the pop-up while clicking the count in Managed Users column, gives details on mailboxes.

Supported Licenses

• ManageEngine Exchange Reporter Plus
• ManageEngine ADManager Plus

ManageEngine Exchange Reporter Plus license

ManageEngine Exchange Reporter Plus license, provides access to some of the features of M365 Manager Plus.

ManageEngine Exchange Reporter Plus Standard Edition license, provides access to:

• Exchange Online reports

ManageEngine Exchange Reporter Plus Professional Edition license, provides access to:

• Exchange Online reports
• Exchange Online audit and alerts

Irrespective of the type of Exchange Reporter Plus license, you don't have access to the M365 Manager Plus features of the following services:

• Azure Active Directory
• OneDrive for Business
• Skype for Business
• Microsoft Teams
• Sway

Note: "Your ManageEngine Exchange Reporter Plus license does not provide access to this feature. Please purchase and apply M365 Manager Plus license to unlock this feature." This message will appear when you try to access the M365 Manager Plus features of above-mentioned services. To gain access to those features, you have to purchase and apply M365 Manager Plus license.

ManageEngine ADManager Plus license

ManageEngine ADManager Plus license, provides access to some of the features of M365 Manager Plus.

ManageEngine ADManager Plus Standard Edition license, provides access to:

• Azure Active Directory reports & management
• Exchange Online reports & management
• Basic help desk delegation feature

ManageEngine ADManager Plus Professional Edition license, provides access to:

• Azure Active Directory reports & management
• Exchange Online reports & management
• Advanced help desk delegation features.(Domain based and cross tenant delegation)

Irrespective of the type of ADManager Plus license, you don't have access to M365 Manager Plus features of the following services:

• OneDrive for Business
• Skype for Business
• Microsoft Teams
• Sway

Note: "Your ManageEngine ADManager Plus license does not provide access to this feature. Please purchase and apply M365 Manager Plus license to unlock this feature." This message will appear when you try to access the M365 Manager Plus features of above-mentioned services. To gain access to those features, you have to purchase and apply M365 Manager Plus license.

Upgrade your license to manage more users.

You will get this message when the maximum users count is reached, which depends on the number of user licenses you have purchased.

To check the purchased user license count :

• Login to M365 Manager Plus
• Select License found at the top right corner of the page.
• Check the No. of Users value which represents the number of user licenses you have purchased.
• Please buy more licenses to manage more users

You have reached the maximum technicians count.

You will get this message when the maximum technicians count is reached, which depends on the number of technician licenses you have purchased 

To check the purchased technician license count :

• Login to M365 Manager Plus
• Select License found at the top right corner of the page.
• Check the No. of Technicians value which represents the number of technician licenses you have purchased and used.
• Please buy more licenses to add new technicians.

Steps to purchase and apply M365 Manager Plus license

• Visit this page to purchase license for M365 Manager Plus.
• Once you receive the license file, login to admin portal of M365 Manager Plus.
• Click the License link available in the top right corner of the M365 Manager Plus client. This opens the License details of the product.
• In the pop-up click Browse and select the license file (license.xml) received from ManageEngine.
• Click Upgrade.