Troubleshooting Tips

1. To encounter the error Unable to clear passcode in this device as Reset Device Passcode is disabled under Admin -> Device Privacy Settings.
   

   When this error message is shown in profile association remarks, it means this profile has Passcode removal policy configured. In order to associate this profile to devices successfully, Reset Device Passcode privacy setting should be enabled.

   

   Steps to change the privacy setting:

   • Go to Admin -> Device Privacy, then click modify.

     

   • Set Reset Device Passcode to Enabled.

     

2. To encounter the error Unable to associate the passcode policy as passcode change is restricted on the device. Remove or modify the profile MyProfile1.
   
   • Get the profile name which has restricted passcode change in the device. Example: ABC-Passcode-Removal

     

   • Go to Device Mgmt -> Profiles, search for the profile name ABC-Passcode-Removal and modify it.

     

   • Modify the profile to configure the Passcode requirements, click save and publish. Then associate this profile to the device.

     

   • At last, reset the Passcode policy within the failed profile and then try associating it to the device.
3. To encounter the error Unable to set time zone manually as the device is already restricted to use network provided time. Remove or modify the profile MyProfile2.
   
   • Get the profile name which has restricted passcode change in the device. Example: Timezone-Restriction

     

   • Go to Device Mgmt -> Profiles, search for the profile name Timezone-Restriction and modify it.

     

   • Modify it from Using network provided time to any other option either User Controlled/ Select timezone manually.