Potential Security Risk Ahead

Problem

Users primarily encounter the "Potential Security Risk Ahead" warning in the On-Premise version of the software when attempting to reach the server.

Cause

This error can be triggered by several factors:

1. Self Signed or Incorrect SSL Certificate:Self-Signed or Incorrect SSL Certificate: The server might be using a self-signed certificate, prompting this warning in the browser, which can be skipped. Alternatively, an incorrect or invalid SSL certificate may have been added to the server, leading to trust issues.
2. Proxy Interference:The device might be connected to a proxy server that is not using a properly trusted SSL certificate, resulting in the security warning.
3. Date Mismatch:The date and time on the device might not match with those on the server, leading to discrepancies in certificate validation.

Resolution

1. Verify SSL Certificate:
   1. Ensure that the correct SSL certificate is installed on the server.
   2. The certificate should be valid, not expired, and correctly configured to match the server’s domain name.
   3. Replace any incorrect or invalid certificates with a valid one issued by a trusted Certificate Authority (CA).
2. Check Proxy Settings:
   1. Verify if the device is connected to a proxy server.
   2. Ensure that the proxy server is using proper trusted SSL Certificate.
   3. If necessary, configure the proxy settings to allow SSL/TLS traffic without interception.
3. Synchronize Date and Time:
   1. Ensure that the date and time settings on both the device and the server are synchronized and set to the correct time zone, correcting any discrepancies for proper certificate validation.

If the problem still persists, contact mdm-support@manageengine.com (MDM On-Premises) or mdmcloud-support@manageengine.com (MDM Cloud)