Free EditionThis guide outlines common errors associated with Android OS update policies, explains the possible causes, and provides corrective actions to help resolve these issues efficiently.
Administering OS updates on Android devices involves managing and configuring policies that occasionally encounter specific errors.
Errors encountered during OS updates can be easily viewed under the Remarks column in the Devices tab of the respective OS update policy.
By following these steps, administrators can ensure that OS update policies are correctly applied, minimizing downtime and enhancing device compliance.
Cause: This error occurs when the device is not provisioned under Full Device Management / Device Owner Mode.
Resolution: Ensure the device is enrolled in Full Device Management (Device Owner) Mode using the appropriate enrollment method, such as QR Code, NFC, Zero-Touch, or Knox Enrollment.
Cause: The Android OS version on the device does not meet the minimum requirement specified in the OS update policy.
Resolution: Verify that the device is running Android 6.0 or above. If the OS version is below 6.0, update the device OS to a compatible version before applying the policy.
Cause: This error may arise from various internal issues that cannot be specifically identified.
Resolution: Contact support with the MDM app logs for further assistance.
Please use the following support email IDs:
Refer to this document for detailed steps on how to send MDM app logs.
Note: If a device is in two groups with different OS update policies, the OS update policy applied later will replace the earlier one, as only one policy can be active at a time.