APNS certificate Expired/Revoked

Problem

The error "APNS certificate Expired/Revoked" occurs on the server when the APNs (Apple Push Notification service) certificate used by the MDM (Mobile Device Management) Server has expired or been revoked.

Cause

• Expired APNs Certificate:  APNs certificates have a limited validity period. If not renewed before expiration, they become invalid.
• Revoked APNs Certificate: The certificate may have been revoked due to security concerns or administrative actions.

Resolution

To resolve the "APNS certificate Expired/Revoked" issue, follow these steps:

1. Renew APNs Certificate:
   • Generate a new APNs certificate .Visit Renew APNs Certificate for more details.
   • Ensure that the renewed certificate is uploaded and configured correctly on the MDM server.
2. Update MDM Server Settings:
   • After renewing the APNs certificate, update the MDM server settings to use the new certificate.
   • Verify that the updated certificate details are correctly configured in the MDM server administration panel.
3. Re-enroll Devices:
   • Devices that were previously enrolled and affected by the expired or revoked APNs certificate may need to re-enroll after the certificate renewal.
   • Communicate the re-enrollment process to users and guide them through the steps required to re-connect their devices to the MDM server.

If the problem still persists, contact mdm-support@manageengine.com (MDM On-Premises) or mdmcloud-support@manageengine.com (MDM Cloud)