Managed service providers(MSPs) need a network management solution that can keep up with the demands of the ever-growing client base and the resultant network complexities. These complexities include management challenges, operational burden and inefficiencies, and the potential for configuration errors. Network automation is essential to tackle these problems, ensuring efficient and reliable service delivery. OpManager MSP blends comprehensive network monitoring with strong automation capabilities tailored for MSPs. By automating device discovery, configuration, monitoring and troubleshooting, OpManager MSP helps MSPs achieve flawless network operations and enhance overall service quality across multiple networks.
OpManager MSP automates the discovery of network devices across multiple client environments. By specifying IP ranges, MSPs can automatically identify and classify devices based on name, type, and vendor. The advanced discovery engine supports profiles, templates, schedules, and custom rules, ensuring comprehensive and accurate device discovery across all managed networks.
With OpManager MSP, MSPs can generate detailed network maps post-discovery. These maps provide complete visibility into network infrastructure, illustrating the relationships between parent and dependent devices. Advanced Layer2 mapping capabilities allow MSPs to quickly pinpoint network outages, drill down to root causes, and automate remedial actions, thus simplifying network management and troubleshooting.
OpManager MSP's automation features include proactive alarm management. The system correlates network events, filters them, and generates color-coded alarms to highlight issues. Threshold-based alarms trigger notifications via SMS or email and can execute external programs or scripts automatically. This ensures that potential issues are addressed before they escalate into major problems. MSPs can also automate ticket logging for specific network faults, streamlining incident management.
The workflow automation capabilities of OpManager MSP are designed to automate first-level troubleshooting and repetitive maintenance tasks. The code-free IT workflow automation supports over 70 checks and actions, grouped into nine categories, allowing MSPs to create and execute workflows using a flexible drag-and-drop builder. Detailed execution logs provide insights into workflow progress and outcomes, enhancing operational efficiency.
Effective capacity planning is critical for MSPs managing growing networks. OpManager MSP provides extensive data on network loads and bandwidth levels, enabling MSPs to forecast capacity utilization and plan for network expansion. By automating capacity planning, MSPs can proactively manage network growth, ensuring that performance thresholds are not breached and client services remain uninterrupted.
Manually setting and updating threshold values for network devices can be challenging. OpManager MSP addresses this with adaptive thresholds powered by machine learning algorithms. These algorithms analyze historical performance data to predict optimal threshold values and update them automatically. This reduces the administrative burden on network admins and ensures consistent network performance across all client environments.
Reviewer Role: Infrastructure and Operations
Company size: 500M - 1B USD
We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organization and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions.
Reviewer Role: Infrastructure and Operations
Company size: 5,000 - 50,000 Employees
I have a long standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market.
Reviewer Role: Program and Portfolio Management
Company size: 500M - 1B USD
The vendor has been supportive during the implementation & POC phases providing trial licenses. Feature requests and feedbacks is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements.
Reviewer Role: CIO
Company size: 1B - 3B USD
ManageEngine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center.
Reviewer Role: Enterprise Architecture and Technology Innovation
Company size: 250M - 500M USD
ManageEngine support was responsive to all our queries.
“OpManager helps me monitor all aspects of the data-center and equipment like servers, switches and routers. It is fast, intuitive and centralized and you do not need to be an expert to deal with OpManager.”
NGHA
“Donald Stewart, IT Manager of Crest Industries is happy with ManageEngine OpManager for its end-to-end network monitoring software. It is easy-to-use and offers fault and performance management for router.”
IT Manager, Crest Industries
“John Rosser, MIS Manager of Yale Chase talks about the proactive nature of ManageEngine OpManager & how his organisation gained value from it.”
MIS Manager