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November 17, 2015

ManageEngine Unveils Self-Service Password Management for Windows 10

ADSelfService Plus Empowers End Users to Reset Their Passwords, Unlock Their Accounts from the Windows 10 Logon Screen

  • Improves productivity of Windows 10 users
  • Reduces password-related calls to the help desk
  • Download a 30-day, free trial at http://ow.ly/UADV5

PLEASANTON, Calif - November 17, 2015 - ManageEngine, the real-time IT management company, today announced that ADSelfService Plus, its self-service password management solution, now supports Windows 10. Available immediately, the latest version of ADSelfService Plus allows password self-service right from the logon screen of Windows 10. As a result, users can easily reset their domain passwords and unlock their accounts from their own machines, reducing the number of password-related help desk tickets and improving employee productivity.

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As Windows 10 makes its way onto users' desktops, Microsoft's latest OS presents a familiar challenge to organizations that use Web-based, self-service password management applications. Specifically, when Windows 10 users forget their passwords or their accounts are locked, the users cannot access their machines' Web browser and, in turn, cannot access the self-service password solution from their machines. Instead, they must use a co-worker's machine or a kiosk with a Web browser to access the password self-service solution, reducing productivity. Other users forgo self-service and contact the IT help desk for assistance, both reducing productivity and raising help desk ticket counts.

"We have been getting a lot of requests from our customers to provide self-service password management for Windows 10," said Parthiban Paramasivam, product manager at ManageEngine. "Although ADSelfService Plus is Web-based and can be easily accessed using a browser, it employs a password self-service logon agent that empowers end users to deal with password-related issues on their own. Now, they can get back to work immediately, without relying on their co-workers or the help desk."

Highlights of Password Self-Service for Windows 10

ADSelfService Plus now comes bundled with a logon agent that installs on Windows 10 machines to let users access the self-service portal right from the logon screen of their machines. Highlights of the latest version include:

  • Empowers users to securely reset their passwords and unlock their accounts without help desk intervention or assistance from other users
  • Employs multi-factor authentication to verify users' identities before they are allowed to reset their passwords
  • Uses a multi-platform password synchronizer that securely synchronizes the password across multiple on-premise systems and SaaS-based applications, in real time
  • Notifies users via SMS and email about any password changes
  • Enables easy customization of all elements of ADSelfService Plus, including the button text and icon of the logon agent

Pricing and Availability

ADSelfService Plus with Windows 10 support is available immediately. Pricing starts at $595 per year for 500 users. A fully functional, 30-day trial version is available at https://www.manageengine.com/products/self-service-password/download.html.

For more information about ADSelfService Plus, please visit https://www.manageengine.com/products/self-service-password/, and for more information about ManageEngine, visit https://www.manageengine.com/. Follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.

About ADSelfService Plus

ADSelfService Plus is a turnkey IT self-service solution that can easily be implemented by administrators and quickly adopted by end users. It offers password self-service, password expiration reminder, self-service directory updater, multi-platform password synchronizer and a people search. To facilitate anywhere, anytime self-service for end users, mobile apps for Android and iPhone are also available. ADSelfService Plus helps the IT help desk by reducing the chief source of burden - password reset tickets - and spares end users the frustration of computer downtime. For more information, please visit https://www.manageengine.com/products/self-service-password/.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.

Media Contact:

Avinash Kagava
ManageEngine
avinash.kagava@manageengine.com
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