To seamlessly integrate Patch Manager Plus with ServiceDesk Plus, refer to this document.
ServiceDesk Plus identifies new assets after the migration based on the below-mentioned criteria (in the following order):
You can refer to this page for the complete details.
On a successful integration with the latest ServiceDesk Plus license, users will be able to utilize Asset Scanning and Patch Management (via the SDP console), leveraging the unified agent. To know more about the features of the integration, refer here.
Here's a list of the ports that should be whitelisted for seamless functioning:
Port | Purpose | Type | Connection |
---|---|---|---|
8383 | For communication between the agent or distribution server and the Desktop Central server | HTTPS | In bound to server |
8027 | The notification server port is responsible for communicating on-demand operations from the server to the agent | TCP | In bound to server |
8444 | For Sharing remote desktops, System Manager, Chat | HTTP | In bound to server |
8032 | For transferring files | HTTP | In bound to server |
8443 | For Sharing Remote Desktops, System Manager, Chat | HTTPS/UDP (for voice & video chat) | In bound to server |
8031 | For transferring files | HTTPS | In bound to server |
To move the ServiceDesk Plus assets to Patch Manager Plus, login to the Patch Manager Plus console using admin credentials. Then, navigate to Admin -> Integrations -> ServiceDesk Plus Settings - > View computers and users managed under SDP
You can view the list of the SDP managed assets here and can move them under the PMP managed assets. Once the assets have been moved, users need to wait for the 90 minutes agent refresh cycle for the process to be executed successfully.
To move the Patch Manager Plus managed assets to ServiceDesk Plus, login to the Patch Manager Plus console using admin credentials.
As of now, the integration is available only for on-premises versions. Integration for cloud versions is in progress and will be launched in the upcoming releases.
When Patch Manager Plus is accessed from the ServiceDesk Plus console, a blank page is displayed. This can be due to one of the following issues:
Once integrated successfully, users can make use of only the unified agent to handle all the facets of the PMP-SDP integration.