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ServiceNow integration

Privileges required

ADAudit Plus uses ServiceNow REST APIs to connect to your ServiceNow instance and create tickets in it. So, you will have to provide ADAudit Plus a ServiceNow user account which has any of the following privileges:

  • Admin privileges for your ServiceNow instance
  • Permission to create support tickets and invoke REST APIs in ServiceNow

Configure ServiceNow in ADAudit Plus

  • Log in to your ADAudit Plus web console.
  • Navigate to the Admin tab>Configuration>Ticketing System Integration.
  • From the Ticketing Tool drop-down, select ServiceNow.
  • Enter the ServiceNow subdomain name or IP address. For example, if your domain name is abc123.service-now.com, then the subdomain name would be abc123.
  • Enter the Login Name and Password of a valid ServiceNow account.
  • Click Test and Save.
  • Overview

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