ServiceNow integration

Privileges required

ADAudit Plus uses ServiceNow REST APIs to connect to your ServiceNow instance and create tickets in it. So, you will have to provide ADAudit Plus a ServiceNow user account which has any of the following privileges:

• Admin privileges for your ServiceNow instance
• Permission to create support tickets and invoke REST APIs in ServiceNow

Configure ServiceNow in ADAudit Plus

• Log in to your ADAudit Plus web console.
• Navigate to the Admin tab>Configuration>Ticketing System Integration.
• From the Ticketing Tool drop-down, select ServiceNow.
• Enter the ServiceNow subdomain name or IP address. For example, if your domain name is abc123.service-now.com, then the subdomain name would be abc123.
• Enter the Login Name and Password of a valid ServiceNow account.
• Click Test and Save.