How to integrate ADManager Plus with Jira

Jira is software used for help desk management and issue tracking. Integrating ADManager Plus with Jira will empower technicians to perform critical identity and access management tasks.

With the help of this integration, technicians can perform the following actions from Jira:

• Provisioning users
• Enabling or disabling user accounts
• Reseting passwords
• Adding or removing users from groups
• Unlocking user accounts
• De-provisioning users

Steps to configure the ADManager Plus plugin in Jira

Before getting started:

• If you haven't deployed ADManager Plus yet, you can find the installation steps here.
• If you're an existing user, ensure that you've updated ADManager Plus to the latest version. The integration with Jira is supported from versions 7064 and up.
  • Log in to Jira as the admin.
  • Download ADManager Plus from the Atlassian Marketplace. A JAR file will get downloaded.
  • Now click Upload Apps from the left pane. Choose the JAR file and click Upload.
  • Click on Manage apps on the left pane.
  • Use the search option to find ADManager Plus and install it.
  • Select the ADManager Plus app listed under User installed apps. Click Configure.
  • Enter ADManager Plus' Server URL. Under Admin Credentials, enter the User Name, Password, and Domain name.
  • Click Finish.

Steps to integrate ADManager Plus with Jira

• Log in to ADmanager Plus.
• Navigate to the Admin tab and under the System Settings and click Integrations.
• Click Jira located under ITSM/Help Desk Tools.

Note: The Enable Integration button is turned on by default. Toggle it off to disable Jira integration.