Bobrick eliminates onboarding friction with ADManager Plus' automation features

Business challenges

• Unified user management: The organization sought a solution to allow technicians to manage user accounts from a single interface, thereby enabling them to minimize operational redundancies and constraints.
• Efficient data synchronization: The organization wanted a solution that could enable cross-platform interoperability. To elucidate this requirement with a use case, Bobrick's IT team was looking to integrate their directory environment with the human resource management system to expedite user creation.
• Process automation: The organization was looking to automate some of its mundane, high-volume processes, such as user provisioning in its AD environment.
• Enhanced reporting capabilities: Bobrick required a robust solution for generating detailed and specific user management reports, enabling it to get an expansive yet granular view of its IT environment.

The Problem

At Bobrick, the challenge of managing user life cycles and data synchronization was proving to be a complex task. Jared Lyons, IT infrastructure engineer at Bobrick, elaborated on the cumbersome process the organization faced: “We had to rely on multiple portals for user creation and management, which was time-consuming and inefficient.” This disjointed approach hampered the productivity of the technical staff. He also recalled, "Previously, there were three or four different portals that we had to go into [for user creation]."

Bobrick was in need of a centralized system that could streamline user management, reduce operational complexity, and enhance overall efficiency. After evaluating a plethora of solutions, the organization zeroed in on ManageEngine ADManager Plus, the AD management module of AD360.

The Outcome:

The implementation of ADManager Plus proved to be a game-changer for Bobrick's IT operations. Unlike the IT team's previous approach, Lyons observed that they were able to onboard users from a single console, without having to switch between different apps. ADManager Plus' automation features and its ability to integrate HR applications with an AD environment played a key role in reducing operational friction, especially in user life cycle management. In Bobrick's case, its IT department was able to sync its UKGpro data with the AD ecosystem to expedite user management.

While talking about the customized onboarding services offered by ManageEngine, wherein the organization received a hands-on, technician-assisted installation of ADManager Plus in its IT environment, Lyons remarked that although it has been highly beneficial, the experience proved to be a learning curve for his team and they were steadily becoming more proficient with the solution's features and user interface.

With Bobrick's IT team reaping the benefits, particularly in areas of IT productivity, visibility, and cross-platform collaboration, Lyons believed that he could recommend ADManager Plus to his peers for various reasons, starting from the solution's reporting capabilities. He further added that he will suggest ADManager Plus for organizations that are looking to:

• Expedite bulk user modification.
• Integrate their AD with HRMS applications.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.