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Streamlining User Identity Management: Schulte Roth & Zabel’s Seamless Experience with ADManager Plus

About the Organization

Schulte Roth & Zabel, LLP (SRZ) is a full-service law firm headquartered in New York City. Established in 1969, SRZ has a workforce of 501–1,000 employees. The firm focuses on providing comprehensive financial and legal services to a diverse clientele.

The challenge:

SRZ, being an organization that frequently onboards employees, found it extremely challenging to provision users manually. The process was laborious, time-consuming, and error-prone. This mundane process reduced the efficiency of its help desk as well. The organization started to look for a solution to tackle this operational challenge.

Employee count

501–1,000

Industry

Finance

Country

New York, The United States

The solution: ADManager Plus

Looking for an apt solution, the organization was considering many tools on the market. That's when Martin Witzke, applications supervisor at SRZ, came across ADManager Plus, ManageEngine's IGA offering. Witzke found the tool to be customizable and cost-efficient compared to other solutions on the market. The organization immediately opted for ADManager Plus as its solution of choice.

SRZ implemented the solution with the help of OnboardPro, ManageEngine's in-house implementation team. The solution integrated seamlessly with SRZ's existing tools, providing a single platform for user management. With ADManager Plus, SRZ's help desk technicians were able to automate user life cycle management across all enterprise applications from a single console. This led to a significant reduction in the time required for onboarding and offboarding users, saving a lot of time for the technicians and increasing their operational efficiency. In addition to user management, Microsoft 365 management became more effective, as SRZ could easily handle account provisioning and reporting.

SRZ found the support from the implementation team to be one of the most valuable aspects of choosing ManageEngine. The implementation team helped SRZ optimize the solution according to its business requirements and industry standards. The team guided SRZ through the process, troubleshooting issues such as mailbox creation failures related to its on-premises Exchange servers. With expert assistance, SRZ was able to overcome these challenges and integrate ADManager Plus seamlessly into its existing IT infrastructure.

"The OnboardPro team knew what things work. Implementation made things easy for us."

- Martin Witzke, applications supervisor

The implementation of ADManager Plus led to a substantial increase in efficiency for SRZ. User provisioning became faster and more reliable, while errors in account creation were minimized significantly. With a rating of eight out of 10, SRZ highly recommends ADManager Plus and OnboardPro for organizations seeking to optimize their AD management processes and improve operational efficiency, describing the overall experience as "phenomenal."

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.

About OnboardPro

OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of the ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With Onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.

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