ADManager Plus licensing FAQs

ADManager Plus is licensed based on the number of domains, the number of help desk technicians, and the edition.

A help desk technician is a person who is authorized to perform the management operations delegated by the administrator. These operations can deviate from regular end-user functions, designed to increase productivity and reduce the workload of administrators.

In ADManager Plus, the technician license is named. A technician license will be consumed when a user account is configured in the product.

ADManager Plus has two types of subscriptions plans: annual and perpetual.

The annual subscription model includes a yearly renewal of the license fee, which is inclusive of the annual maintenance and support (AMS), to keep the product up and running. In the perpetual subscription model, the license fee is one-time and permanent, but the AMS must be renewed on a yearly basis. The annual and perpetual subscription models apply to both the Standard and Professional editions of ADManager Plus.

In the perpetual subscription model, the AMS fee is included in the license fee for the first year. You can also pay the support fee for more than one year while purchasing the perpetual license.

The yearly AMS fee payment in the perpetual subscription model also includes the AMS fees for add-ons, if you have purchased any. For the annual subscription model, however, these AMS fees for add-ons do not apply because the yearly license renewal fee includes the add-on fees as well.

ADManager Plus' AMS fee includes phone, email, and instant live chat support, as well as service packs, bug fixes, minor updates, and major upgrades for any edition of ADManager Plus.

As ADManager Plus follows a global licensing model and not a feature-based one, it is not possible to purchase licenses for a specific feature. For instance, you must acquire ADManager Plus' Standard or Professional edition as a whole, even if Bulk User Creation is your only requirement among all the features offered in that particular ADManager Plus edition.

ADManager Plus is licensed based on the number of domains to be managed. Hence, It is required to buy licenses for individual domains you need to manage in a forest.

Yes, it is necessary to purchase separate licenses for child domains.

A purchased license can be installed on only one machine, making it impossible to use the license across multiple locations.

To purchase a perpetual license of any edition of ADManager Plus, with or without add- ons, you can call us at +1-925-924-9500, email us to sales@manageengine.com, or reach us via live chat, and we will promptly get in touch with you.

Our ADManager Plus support team is available 24/5 to provide technical assistance or purchasing guidance. You can call us at +1-408-916-9393, email us at support@admanagerplus.com or contact the support team via live chat. You can also visit our support page to obtain all kinds of resources to help you with what your needs.

Yes, you can click here to get a custom price quote of ADManager Plus based on the number of domains and number of help desk technicians you wish to purchase.

You can calculate the detailed ROI that ADManager Plus provides here.

Yes, we provide onboarding and implementation services to our customers. To avail the service, please email us at support@admanagerplus.com.

ADManager Plus is available in four editions: Standard edition, Professional edition, Evaluation edition, and Free edition. Click here to view a comparison of these editions.

The Standard and Professional editions of ADManager Plus differ in terms of features and pricing. The Standard edition includes extensive reports, object management capabilities, M365 management, and more. On the other hand, the Professional edition not only provides all the features of the Standard edition but also offers secure task delegation, controlled automation, workflow capabilities, integrations with most HCM/HRMS solutions, and advanced features to streamline your Active Directory.

ADManager Plus' Evaluation edition provides unrestricted access to the Professional edition for a 30-day period. This includes the ability to manage an unlimited number of objects in two domains, delegate tasks to two help desk technicians, and generate reports on all objects. You can request for Evaluation edition here.

ADManager Plus' Evaluation edition offers unrestricted access to Professional edition for 30 days, while the Free edition provides only the Standard edition features, and the number of AD objects is limited to 100. Both editions are free of cost. The Evaluation edition gets converted to the Free edition 30 days after installation.

To upgrade to ADManager Plus' Standard or Professional edition from the Free or Evaluation edition, visit our store, get in touch with our sales team at +1-925-924-9500, or email us at sales@manageengine.com.

The Standard edition and Professional edition are priced based on the number of domains, as well as the number of help desk technicians, and are billed on an annual or perpetual subscription basis. The complete price details of all ADManager Plus editions can be found here.

The Evaluation edition and the Free edition are available for free. You can get access to the Evaluation edition here, while you just have to download the product to access the Free edition.

The size of your organization does not determine the edition of ADManager Plus you have to purchase. You can evaluate your company's business needs with the features provided by each ADManager Plus edition and select the one that aligns most effectively with your requirements.

However, as an industry best practice, it is recommended that large organizations with multiple domains or more than 10 help desk technicians will benefit from the advanced features available in the Professional edition. You can schedule a demo with a product expert here to help you decide which edition would be the best fit for your organization.

There is absolutely no restriction on the number of objects (users, computers, groups, and OUs) in a domain based on the edition you purchase. You can manage any number of objects in a domain with ADManager Plus.

Upgrading your ADManager Plus edition is a simple process. After making a request, our sales team can provide prorated pricing and generate a new license file for you after purchase. To upgrade your ADManager Plus edition, visit our store or get in touch with our sales team at +1-925-924-9500 or sales@manageengine.com.

ADManager Plus offers the following add-ons that can be purchased separately for your organization to enjoy their respective benefits:

1. Backup and Recovery add-on
2. Governance, Risk and Compliance Add-on.

It offers backup and restoration capabilities for AD, Azure AD, and Google Workspace objects. It helps protect your data in case of accidental deletion, modification, or any other incident.

The Backup and Recovery add-on is licensed based on the number of enabled AD, Azure AD, and Google Workspace user objects you wish to back up, and it remains consistent for both Standard and Professional editions. For example, if you've purchased the add-on for 500 users, you can back up 500 enabled AD, Azure AD and Google Workspace users each. The pricing details of ADManager Plus' add-ons can be found here.

For AD and Azure AD, you can still back up all objects, but there are a few limitations. You will not be able to perform full backups, perform bulk object restorations, enable backups for more than one domain, edit backup settings, manually trigger incremental backups, or run full backups on a daily basis (you can only run backups weekly). In Google Workspace, backup is limited to five users.

This add-on comes with identity risk assessment and access certification campaigns. The identity risk assessment report provides a risk score based on NIST SP 800-30 guidelines, and identifies potential vulnerabilities and threats to your system, as well as providing strategies for remediation to help secure the system.

The access certification campaigns helps your organization prevent privilege creep, improve security posture, and adhere to compliance regulations by regularly reviewing user access privileges periodically. Click here to know the pricing details for the Governance, Risk and Compliance add-on.

It is essential to purchase the add-ons separately, as they follow a different licensing model from the product.

You can purchase the Backup and Recovery add-on either with either the Standard or Professional edition of ADManager Plus while Governance, Risk and Compliance Add-On can be purchased only with the Professional edition of ADManager Plus.

Yes, the features for each add-ons are included in the 30-day trial of the Evaluation edition. The Evaluation edition offers unrestricted access to the Professional edition of the product.