Agenda

Make ServiceDesk Plus a better ITSM solution: Integrate with ADManager Plus and ADSelfService Plus.

Active Directory user management for helpdesk

Integrate ServiceDesk Plus with ADManager Plus to empower your technicians to perform AD user-onboarding, password management tasks, and user account control  right from within the service desk console with provisions for:

• 360° user provisioning using smart templates to simultaneously create users in Active Directory, Exchange, Office 365, GSuite, and Lync.
• Facilitating your help desk technicians with the ability to reset end users' passwords.
• Unlocking locked out AD users and to enable/disable user accounts when required.

Active Directory self-service for end users

You can hand over the torch of self-service in the hands of users and give them the liberty to create their own help-desk tickets and monitor their self-service actions. How?

ServiceDesk Plus and ADSelfService Plus integration:

• Empower your users to self-solve or raise tickets for all kinds of IT issues.
• Give end-users access to a wealth of knowledge base articles.
• Significantly reduce calls to the help desk and ultimately improve end-user experience.

ADManager Plus and ADSelfService Plus integration:

• Monitor user's self-update of personal information and mail group subscription with approval workflow.
• Enable help-desk assisted password reset and account unlock for specific OUs and groups.

It's time to explore the world of Active Directory management. Are you ready? Join us!