Digital experience monitoring

FAQ's

• How to configure RUM agent in Applications Manager? To learn how to configure RUM agent, follow the steps mentioned in the below link: https://www.manageengine.com/products/applications_manager/help/configuring-rum-monitoring.html#newMonitor
• Does JS web injection have a security review by a trusted third party in RUM? Yes, we do get reviewed from an external certificate agency.
• What are all the parameters that can be monitored in your web application using digital experience monitoring capabilities? You can find the complete list of parameters that can be monitored in your web application by referring to the below link for respective monitors: https://www.manageengine.com/products/applications_manager/help/dem-tool.html
• What does Applications Manager use to determine the availability of a URL monitor (i.e. ping, http response, etc.)? Applications Manager uses the HTTP(S) response code to determine the availability of the URL monitors.
• Is it possible to find the identity of the user accessing the web application using RUM monitor? By default, a unique user ID is generated by the RUM script for each user. However, RUM also supports a custom API to capture the username associated with respective user IDs. For additional details on how to set this up, refer the below link: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-capture-username-in-real-user-monitor-using-custom-api