Download Service Pack to upgrade RUM Agent

This page serves as an upgrade manual for the Real User Monitoring agent. By installing the provided service pack in the .ppm file format, users with RUM Agent versions 3.9 and higher can seamlessly upgrade to the latest version. Get to know more about the latest features, enhancements and issues fixed in the release notes.

Note: It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.

Note: We suggest moving to a compatible RUM Agent that matches the installed APM build version. Please refer to the compatibility matrix for guidance.

Users accessing the RUM Agent directly via the web client can see the build version in the top-right corner. Check the image guide to locate the build number.

1. Download the Service Pack
   
   • Download the compatible service pack from the provided link. Place the downloaded file inside a folder on the machine where the RUM Agent is installed.
   • If prompted, you may need to import the ManageEngine public key certificate file during the upgrade process. Please download the latest certificate file (.crt) from this link and have it ready.
     Note: This is a one-time process done to verify the integrity of the PPM file.
2. Shutdown the RUM Agent
   
   • If the RUM Agent service is currently installed on your system, please stop it’s operation. In the case of Windows, navigate to the Services application and locate the RUM Agent service. Right-click on the service and click Stop.

                                                                                                               (or)

   • Using the command line option, execute the following comand from the <RUM Agent Home> folder to stop the RUM Agent:
              For Windows: StopServer.bat -force
              For Linux: sh StopServer.sh -force
   • As a good practice, we recommend that you take a complete backup of the <RUM Agent Home> folder.
3. Upgrade process
   
   • Run the following script located in the <RUM Agent Home>/bin folder:
              For Windows: UpdateManager.bat
              For Linux: sh UpdateManager.sh
   • Browse to locate and select the service pack file (.ppm) saved on your computer.
   • Click Install to initiate the upgrade process.
   • If asked, browse and select the latest .crt file downloaded in the first step.
   • Once the 'Installed' message appears on your screen, click Finish to complete the installation.
   We recommend moving to a compatible APM build version for the RUM Agent. Please refer to the compatibility matrix for further information.
4. Start the RUM Agent
   Once you have completed the upgrade process, proceed with the following steps to start the RUM agent:
   • If the RUM Agent service is currently installed on your system, navigate to the Services application and locate the RUM Agent service. Right-click on the service and click Start.

                                                                                                                   (or)

   • Using the command line option, execute the following command from the <RUM Agent Home> folder to start the RUM Agent:
              For Windows: StartServer.bat
              For Linux: sh StartServer.sh

Need Help?

Want help with upgrading to the latest version of RUM Agent? Please email us at appmanager-support@manageengine.com

Request 30-day Evaluation License for Add-ons

If you'd like to evaluate our add-ons, please fill in the form and send to us. Request for Add-ons Evaluation License here.

This form is only for users who have a Registered License and want to try out any add-on before they make a purchase. Evaluation users already have all 'add-ons' turned on by default. Free edition users who want to evaluate and then make a purchase can also submit their requests here.

End of Support - Product Support Life Cycle Information

We recommend users to switch to the latest version of Applications Manager. Check out our Product Support Life Cycle Information page to know which older versions of Applications Manager we no longer provide support for.