AssetExplorer

Configuring Remote Control scan credentials:

Remote Control scan credentials are used for taking remote sessions of windows workstations.


To configure scan credentials for Remote Control,

  • Login to ServiceDesk Plus using your credentials.
  • Select Admin tab --> Discovery block --> Credentials Library.
  • Click on Add New Credential link (available at the top-right corner). A New Credential Pop-Up Opens up.



  • Select the Credential Type as Remote Control.
  • Enter Name and Description.
  • Specify anyone of the following: Domain (or) Username (or) Password
.
  • Save the Credentials.

 

Note

  • Remote Control Credentials need to be specified while establishing Remote Control connection with client machines.

 

 

 

 

 

© 2025 Zoho Corporation Pvt. Ltd. All rights reserved.

Back to Top