Free Edition When you try to install an agent using the Scope of Managment (SoM) and the installation fails with the error message - "target account name incorrect"
When a computer is imaged and copied in a different computer, you will find two computers with the same account name. Since there are two computers with the same name, the targeted computer cannot be identified by the Endpoint Central Agent and gives the error messge "target account name incorrect"
Renaming the computer will solve the problem.
Applies to: Agent Installation Failure, Endpoint Central Agent Installation, Remote Desktop Sharing, Remote Control
Keywords: Agent Installation, Endpoint Central Agent Installation Failure, Installation Failure, Access Denied, Remote control, Desktop Sharing
| Unable to resolve this issue? |
|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|
| Other KB articles | 24/5 Support |
|---|---|
|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays. Tel : +1-888-720-9500 Speak to us |