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Agent Installation - Knowledge base

How to Uninstall Endpoint Central agent using AgentCleanupTool

  • When the agent upgradation fails, the admin will have to wipe off the existing agent completely and install the new agent.
  • Uninstallation of the agent from the control panel will not remove the entire files and tasks, using this AgentCleanupTool will clear all the files and folders related to the agent.

Uninstall Windows Agent with AgentCleanupTool

Note: If the Endpoint Central server is uninstalled and you still have the Endpoint Central agents in your machine, please contact support with Endpoint Central Agent registry export. The Endpoint Central support will provide the AgentCleanupTool for proper cleanup of the agent.
For Endpoint Central Cloud, please contact the support for the AgentCleanupTool with any one agent registry export.

Agent uninstallation

If you don't fall under the above mentioned cases,

Downloading the AgentCleanupTool

Executing the AgentCleanupTool

  • Execute the AgentCleanupTool.exe as an administrator in the server installed machine to generate the AgentCleanupToolClient.exe.

Uninstalling the Agent with AgentCleanupToolClient

  • The AgentCleanuptoolClient.exe is now deployed to the agents which are under the Scope Of Management.
  • Run this AgentCleanupToolClient.exe in the agent machine, as an administrator to remove the agent.

Note:

1. The AgentCleanupToolClient will be valid only for 48 hours.

2. Do not rename either of the files.

3. The Client tool should not be executed from the agent installed directory.

4. If the AgentCleanupToolClient.exe has expired, regenerate the AgentCleanupToolClient and execute the same in the agent machine. 

 

 Applies to: Endpoint Central Uninstallation, Agent Uninstallation.

Keywords: Uninstall Agents, Agent Uninstallation, Endpoint Central Agent Uninstallation.

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