You try to complete inventory scanning manually. However, this fails and you see either one of the following errors on the screen:
Note: While the resolution provided in this article will help you solve problems that you are facing while trying to complete inventory scanning manually, it could fail again due to various reasons. Therefore, it is recommended that you use the Scheduled Inventory Scanning feature, to complete this task.
Manual inventory scanning will fail due to either of the following reasons:
Access is denied
This could be due to the following reasons:
Scanning timed out
This could be due to the following reasons:
You are required to follow the resolution related to the error message you saw on the screen while trying to complete inventory scanning manually:
The dialog box that appears depends on the Windows operating system that is installed in your computer. If you are using Windows NT/2000, you will see the Distributed COM Configuration Properties dialog box on the screen. If you are using Windows XP, you will see the Component Services dialog box on the screen. To access the Properties tab, follow the steps given below:
You have enabled DCOM settings in the computers in your network.
For Endpoint Central on-premise,
For Endpoint Central Cloud and MSP Cloud, exclude port 443,
Note: This is applicable only if the computers are in a workgroup setup.
Disabling UAC in the client computers
You are required to disable the UAC feature in all client computers. To disable the UAC feature, follow the steps given below:
For Windows 7 and Windows 2008 R2
- Click User Account Control Settings
- Drag and choose the control level to Never Notify
- Click OK
For Windows Vista and Windows 2008
- Click Turn User Account Settings On or Off
- Uncheck the Use User Account Control (UAC) to protect your computer checkbox
- Click OK
This will disable the UAC in the client computer. You need to perform the same steps in all the client computers that has Windows Vista or higher manually.
Disabling Remote User Account Control in the client computers
You are required to disable the Remote UAC feature by changing the registry entry that controls the Remote UAC feature. To disable the Remote UAC feature, follow the steps below:
Note: If this key name is available then right-click on the name>Modify and follow the steps given below.
You have disabled the Remote UAC feature.
Applies to: Software Inventory Tracking, Hardware Inventory Tracking, Asset Management
Keywords: Track Software Inventory, Monitor Hardware Assets, Manual Scanning, Asset Scan, Inventory Reports
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