Patch Installation Failure

Problem

Patch Deployment, Automated Patch Deployment, Service Pack Installation fail with error - "%1 is not a valid Win 32 application" (or) "The data is invalid" (or) "Data of this type is not supported".

Cause

You will encounter this error if the patch download is incomplete during patch deployment due to one or more of the following reasons:

  • Endpoint Central Server goes down while downloading the patches/service packs.
  • Internet Connection is lost during the download process.
  • Connection refused by Microsoft Download Server.

Resolution

Try re-downloading the patches to solve the issue. To do this,

Go to Patch Mgmt > Patches > Downloaded Patches > Select and Delete the patch and re-deploy the configuration.

If this does not solve the issue, then ensure the proxy credentials specified under Admin > Proxy Settings is valid. If you are confident with the credentials, then check the patch size. If the patch size seems to be valid, re-deploy the configuration.

In case the configuration still fails, contact support.

Applies to: Patch Management, Service Pack Installation, Automated Patch Deployment

Keywords: Patch Management, Patch Deployment Failure, SP Installation Failure, Scheduled Patch Deployment Failure

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Endpoint Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.