You are trying to scan a mobile device or execute the security commands like corporate wipe, remote wipe, lock the device, clear passcode etc, and you get an error message"Scanning time out"
While you scan you mobile device, or while trying to execute a security command, the scanning session might time out due to the following reasons.
Ensure that the managed device is always reachable through internet. In case of lack of network connectivity, the APNs will not be able to reach the managed mobile device or the Device might not be able to reach the Endpoint Central Server. This might cause the delay in response and result in session time out issues.
Applies to: Scanning Time out, Distributing Apps, Associating Profiles
Keywords: Scanning, APNs, Connection timeout, mobile device management
Unable to resolve this issue? |
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|
Other KB articles | 24/5 Support |
---|---|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays. Tel : +1-888-720-9500 Speak to us |