Boosting productivity and securing IT environments: Novac Technology Solutions' success with Endpoint Central

About Novac Technology Solutions

Novac Technology Solutions is a pioneer in digital transformation and cloud-based innovations. The company was founded in 2012 as a subsidiary of Shriram Value Services and are headquartered in Chennai, Tamil Nadu. Their expertise includes financial services, insurance services, retail solutions, and digital learning. Novac Technology Solutions was accredited the Great place to Work® as India’s Best Companies to Work for in 2021, the company's seventh consecutive year winning the award.

Business challenge

Novac Technology Solutions is a pioneer in digital transformation and cloud-based innovations. The company was founded in 2012 as a subsidiary of Shriram Value Services and are headquartered in Chennai, Tamil Nadu. Their expertise includes financial services, insurance services, retail solutions, and digital learning. Novac Technology Solutions was accredited the Great place to Work® as India’s Best Companies to Work for in 2021, the company's seventh consecutive year winning the award.

The solution: ManageEngine Endpoint Central

The evaluation phase

Although Novac's IT team did not have any UEM solution in place to manage its endpoints, they wanted to perform a thorough evaluation of all the best products available in the market before making the final decision. Its evaluation process entailed assessing multiple alternatives based on important criteria such as usability, features, integration possibilities, customer support, and overall value.

"During our proof-of-concept, we looked at several popular IT management systems, each with its own set of features. However, Endpoint Central consistently outperformed in a number of crucial areas." - Raja Gowtham, assistant technical manager at Novac Technology Solutions

According to Gowtham, one of the most important benefits was the user-friendly interface of the product that enabled his IT team to swiftly adapt and run the show with very little training. The seamless dashboard design simplified endpoint monitoring and ensured compliance across their network by allowing them to quickly detect and and address concerns.

Key benefits of using Endpoint Central

Endpoint Central provided a broad set of functionalities that met the Novac IT team's demands. Gowtham mentions that the automated patch management solution was quite useful because it expedited their entire software update process, thereby minimizing the workload on their IT team. Endpoint Central's capability to manage both Windows and macOS from a single console gave the team a significant advantage in streamlining their IT administration.

Integrations

Endpoint Central's ability to integrate with several products was also an important consideration in Novac's decision. This capability not only made the deployment of Endpoint Central easier, but also ensured that they could use their existing infrastructure without needing any modifications that would affect their recent product investments.

Customer service

"Endpoint Central integrates smoothly with our existing technologies, such as ticketing systems and security solutions, resulting in a holistic IT environment." - Raja Gowtham, assistant technical manager at Novac Technology Solutions

Customer service played an important role in their evaluation process. While evaluating numerous unified endpoint management and security products, Novac's IT team was in contact with several vendors, but Endpoint Central continuously impressed them with technical knowledge and a quicker response time. They also provided excellent consultation during Novac's POC and onboarding.

The choice: Endpoint Central

Ultimately, the decision to choose Endpoint Central came down to its improved user experience, extensive feature set, simpler integrations, and exceptional customer service. Gowtham mentions that by onboarding Endpoint Central in their organization, it has boosted their productivity and streamlined their IT operations.

"The proof of concept demonstrated that Endpoint Central not only met, but exceeded, our expectations, making it the greatest fit for our organization. Choosing Endpoint Central has proven to be invaluable in advancing our organization's development and securing our IT environment." - Raja Gowtham, assistant technical manager at Novac Technology Solutions.

About Endpoint Central

Endpoint Central is a UEM and EPP solution that manages and secures today's digital workplace across diverse device types and OSs. Acclaimed by industry analysts (like Gartner®, Forrester, and IDC), it employs a single, lightweight agent to offer end-to-end device life cycle management, consolidated with security capabilities like attack surface management, threat detection and response, and compliance. Robust remote troubleshooting, self-service capabilities, and proactive analytics help reduce downtime and improve the overall end-user experience. Available both on-premises and as a SaaS solution, Endpoint Central is used by more than 25,000 enterprises globally, fitting perfectly into their existing IT infrastructures and enabling interoperability. For more information, visit manageengine.com/endpoint-central.