Unable to access the image file
Your see the error message - "Unable to access the image file" if the access to the image repository failed. This may happen during the following cases,
- While storing the image backup in the image repository.
- While trying to deploy the saved image backup to the target computer.
Why am I getting this error?
- The given network share folder or the image file specified is unavailable.
- Access to the image file or network share folder is blocked by firewall/antivirus.
How do I resolve this?
Follow the steps given below to resolve the issue.
Check and ensure the network share path.
- Access the computer where you've created the network share folder and ensure that the image repository exists and the image file exists.
- If the folder/image file exists, ensure it is shared properly with read/write privileges. If the folder/image file is not found, create a network share folder.
- If the configured network share folder is on an external disk, ensure the disk connection and also check if the file/folder is shared. Read more on verifying the share permissions to a folder.
Ensure that the access to share path/image file is not blocked by firewall/anti-virus.
From the computer where you have created the network share, ensure that the firewall/antivirus is not restricting the OS Deployer component from accessing the specific folder.
Need help?
If your issue persists, write to us at osdeployer-support@manageengine.com