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Patch Download Failure - "Access Denied"

Problem

You are trying to download patches of Microsoft/other vendors. However Patch download fails with the error "Access Denied".

Cause

The user profile using which the Endpoint Central has been installed does not have read/write permission to the location where installabe files are stored.

Resolution

  1. Ensure that you have read/wite access to the configured store location, and then re-download the patch.
  2. Exclude the configured store location in your Antivirus. Ensure that antivirus is not blocking the read/write operations to the store location.
  3. You can find the stored location by clicking on the Patch Mgmt -> Patches -> Downloaded patches -> Settings tab
  4. In case if this problem continues, kindly Contact Support

Applies to: Patch Deployment, Patch Configuration, Patch Download

Keywords: Patch Management, Deploy Patches, Configure Patch Installation, Download Patches

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