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Patch Configuration Failure - "The wait operation timed out"

We have released a separate troubleshooting patch to address this issue. You can follow the steps in this document to resolve this.

Problem

You get an error when you are trying to deploy a patch configuration to your client computers. The error message that you see on the screen is, 'The wait operation timed out.'.

Cause

You cannot deploy the patch configuration because the:

  • Installation of the patches exceeds 45 minutes
  • RAM size of the client computer is less than 512 MB

You will also face this problem when you are trying install a Java update on a client computer that hosts a Java Development Kit (JDK). The jqs.exe file in the JDK will prevent patch installation.

Resolution

You are required to identify why you cannot deploy the patch configruations. Follow one of the solutions given below, depending on what the problem is.

Re-deploying the Patch Configuration

If your patch installation time exceeds 45 minutes, try to re-deploy the patches. To re-deploy the patch configuration follow the steps given below:

  1. Click the Patch Mgmt tab
  2. Go to Deployment -> Manual Deployment
  3. Select the required configuration
  4. In the Action column, click Modify Configuration
  5. In the Execution Settings section, click the Retry this configuration on failed targets checkbox
  6. Click Deploy

You have re-deployed the configuration.

If the patch installation fails inspite of your following the steps given above, contact our support team with the Endpoint Central Agent Log Files.

Increasing the RAM size

Increase the RAM size to 512 MB or more to enable smooth deployment of patch configurations to client computers.

Installing Java Updates

Install the Java update by selecting the Install during computer startup option, in the Deployment Settings section, when you are creating the patch configuration.

Applies to: Patch Configuration Failure, Timed Out, Wait Operation

Keywords: The wait operation timed out, Java Update Failure, Patch Configuration Fails

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