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The Storage Control Block address in invalid

Problem

Patch Scanning, Inventory Scanning, Remote Control fails with error message - "The Storage Control Block address is invalid".

Note: While the resolution provided in this article will help you overcome the problems encountered during manual patch and inventory scanning, there might be some cases where it fails again due to various reasons. It is hence recommended to perform scheduled patch and inventory scanning.

Cause

Patch Scanning/Inventory Scanning will fail due to one or more of the following reasons:

  • DesktopCentral Agent might have been uninstalled from the failed machine.
  • The binaries of DesktopCentral Agent is not available in the failed machine(dcpatchscan.exe in case of Patch scanning failure or dcinventory.exe in case of inventory scan failure).
  • DesktopCentral Agent installed on the failed machine might be corrupted.

Resolution

Check the availablity DesktopCentral Agent on the failed machine.

  • If the Endpoint Central Agent is absent, then install it and try scanning.
  • If Endpoint Central Agent is available, check the agent binaries under %systemdrive%\Program Files\DesktopCentral_Agent\bin folder, if you are using Endpoint Central below 11.2.2309.01 or check the agent binaries under %systemdrive%\Program Files\UEMS_Agent\bin folder, if you are using Endpoint Central 11.2.2309.01 and above.

Applies to: Patch Scanning, Inventory Scanning, Remote Control

Keywords: Patch Management, Patch Scanning, Inventory Management, Inventory Scanning, Remote Desktop Sharing, Remote Control

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