Description
Endpoint Central's Remote Control capabilities help you gain access to any remote computer in your network. This requires the Agent to be installed in client systems. The following steps will assist you to share and control a remote desktop.
Note: Enable ActiveX controls in the IE browser from where a connection to the client systems is being established (not applicable for Endpoint Central Cloud).
Steps to share and control a remote desktop using:
- Define the Scope of Management to include the computers that you wish to manage.
- Enable the default gateway port as 8443 on the product Server. In case of WAN computers, you will need to enable the 8443 port the external firewalls if any.
- Go to Tools tab and select Remote Control
- In the Action field, click the Connect link corresponding to the computer name you want to connect.
- In case you are trying to connect to a WAN computer, the View Desktop link will be activated within the two-minutes refresh cycle. Click the View Desktop link for the WAN computer to be shared on a viewer.
- Define the Scope of Management to include the computers that you wish to manage.
- Go to Tools tab and select Remote Control
- In the Action field, click the Connect link corresponding to the computer name you want to connect.
- If another technician has already established a remote connection, then the View Desktop link will be activated. Click the View Desktop link for the computer to be shared on a viewer.
Free Edition