How to integrate Endpoint Central with ServiceNow?
Home » Features »

How to integrate Endpoint Central with ServiceNow?

How to integrate with ServiceNow using Endpoint Central plug-in app?

Introduction

ServiceNow is a cloud-based platform that offers a range of IT service management (ITSM) and business process automation solutions. It provides organizations with a centralized system to manage and automate various aspects of their IT operations and helps them to streamline workflows, improve efficiency, enhance collaboration, and deliver better service experiences to their customers and employees.

By integrating Endpoint Central with ServiceNow, organizations can automate incident creation, streamline incident management and trigger incident response processes. This integration centralizes and enhances endpoint security data, enabling correlation with ITSM processes and security incident response workflows. It generates comprehensive reports and in-depth analytics on security incidents, endpoint health, vulnerabilities and response times and provides insights to improve security measures.

  • Endpoint Central On-Premise
  • Endpoint Central Cloud

Steps to Integrate


  1. Steps to follow if you are an existing Endpoint Central user
  2. Steps to follow if you are new to Endpoint Central

If you are an existing Endpoint Central user, follow the steps given below to integrate ServiceNow with Endpoint Central app:

  1. Download Endpoint Central plug-in app from ServiceNow store.
  2. Navigate to Application and install the downloaded plug-in app.
  3. On the left hand side of the page, search for Endpoint Central and you will be able to view all the modules of Endpoint Central application.
  4. Select Setup and configure the setup wizard.
  5. Enter Endpoint Central server URL and ServiceNow MID server URL.

    Note: MID Server ensures communication between ServiceNow and Endpoint Central when Endpoint Central is hosted on a private network. If Endpoint Central is accessible via public IP, you need not specify MID server URL.

  6. Furnish Endpoint Central administrator credentials to complete the integration.

If you are new to Endpoint Central, follow the steps given below to integrate ServiceNow with the Endpoint Central app:

  1. Download and install Endpoint Central. Ensure that your Endpoint Central server is running on build 10.0.363 and later versions.
  2. Install Endpoint Central agents on the computers you wish to manage using Endpoint Central.
  3. Download Endpoint Central plug-in app from ServiceNow store.
  4. Navigate to Application and install the downloaded plug-in app.
  5. On the left hand side of the page, search for Endpoint Central and you will be able to view all the modules of Endpoint Central application.
  6. Select Setup and configure the setup wizard.
  7. Enter Endpoint Central server URL and ServiceNow MID server URL.

    Note: MID Server ensures communication between ServiceNow and Endpoint Central when Endpoint Central is hosted on a private network. If Endpoint Central is accessible via public IP, you need not specify MID server URL.

  8. Furnish Endpoint Central administrator credentials to complete the integration.

You have now successfully integrated Endpoint Central plug-in app with ServiceNow.


How to access Endpoint Central Features?

ServiceNow users can utilize their Endpoint Central privileges to perform endpoint management tasks directly from the incident window.

Note:If the user is not an admin in ServiceNow, they must have the 'x_manen_medc.DCIntegrationUser' role.

  1. Open any Incident, and click on the Endpoint Central Tools button at the top or the Endpoint Central tab at the bottom.
  2. Provide Endpoint Central credentials and click Submit.
  3. The user can now access Endpoint Central features from the incident window.

servicenowintegration13

Getting Started

If you are new to Endpoint Central, follow the steps given below:

  • Install Endpoint Central agents on the computers you wish to manage using Endpoint Central.
  • Download Endpoint Central plug-in app from the ServiceNow store.
  • Navigate to Application and install the downloaded plug-in app.
  • On the left hand side of the page, search for Endpoint Central and you will be able to view all the modules of Endpoint Central application.

If you are an existing Endpoint Central user, follow the steps given below:

  • Download Endpoint Central plug-in app from ServiceNow store.
  • Navigate to Application and install the downloaded plug-in app.
  • Navigate to Application and install the downloaded plug-in app. On the left hand side of the page, search for Endpoint Central and you will be able to view all the modules of Endpoint Central application.

Steps to Integrate

If you are a ServiceNow Admin user, follow the steps given below to integrate ServiceNow with Endpoint Central Cloud:

    • Login to your ServiceNow instance using Admin User credentials.
    • Navigate to Endpoint Central -> Setup and click on Integrate now.

integration1

integration2

    • Sign in / Sign up for Endpoint Central Cloud.

integration3

    • If you are an existing Endpoint Central user, accept the consent dialog box and proceed. Else, create an Org and give your consent to proceed.

integration4

    • Endpoint Central is now successfully Integrated with ServiceNow.

If you are a ServiceNow Non-Admin user, follow the steps given below to integrate ServiceNow with the Endpoint Central Cloud:

    • Navigate to users by clicking on All -> User Administration -> Users.

integration5

    • Search for the user and open the user record.

integration6

integration7

    • Select Roles and click Edit.

integration8

    • Search for the required role x_manen_medc.DCIntegrationUser and assign it to the user.

integration9

    • Open any Incident, and click on Endpoint Central Tools button at the top or the Endpoint Central tab at the bottom.

integration10

    • Login to Endpoint Central and give your consent to proceed.

integration11

    • Endpoint Central is now successfully Integrated with ServiceNow.

Note: To access Incidents, itil and sn_incident_read are needed.

Post-deployment steps

  1. In the ServiceNow console, navigate to All -> Filters -> Scheduled Jobs.

    2. postdeployment1

  2. Apply the filter to be "Application is Endpoint Central" and click Run.

    3. postdeployment2

  3. Click on 'Sync Endpoint Central Dashboard details' and in the next window, configure the script so that it runs during non-business hours or when there is more network bandwidth availability. Click Update.

    4. postdeployment3

  4. Repeat step 3 for Sync Endpoint Central User details and Sync Software details scheduled jobs.

    5. User Mapping

    integration12

    The main objective of user mapping is to perform desktop management activities from ServiceNow console within the scope of the associated Endpoint Central Cloud user. Associating a ServiceNow user with Endpoint Central user, empowers that particular user to perform endpoint management capabilities right from the incident window. The displayed information under user mapping includes Endpoint Central technicians and their respective ServiceNow username and ID.

    Technician Count

    The technician count represents the total number of technicians from Endpoint Central, those who have integrated and the remaining technicians who have not yet integrated.

    Delete

    The delete option can be used to delete all data related to Endpoint Central if the user has encountered an error.

Trusted by