System Info

The System Info page provides essential product configurations such as JVM details, active features, system specifics, and a troubleshooting widget for quick issue resolution.

JVM Information - The information about the ELA JVM and ES JVM are listed.

System Information - Crucial system details like device name, OS type, and timezone are listed. It also includes the product build number, EventLog Analyzer's working directory, and ES Data Path for comprehensive system insight.

Active Features Information: This section lists active/enabled product configurations, including the number of alert profiles, correlation rules, scheduled reports/imports, and retention details, providing a concise overview of operational settings.

Generate Troubleshooting Information:

This allows users to select, compress, and upload logs for analysis by the support team.

The logs include:

• General Build Information: A text file containing all details available on this page.
• Server Logs: Including ELA and ES logs.
• Windows Agent Logs: Agents logs can be collected, requiring credentials for installed agents. For manually installed agents, logs should be collected manually.
• Heap Dump
• Thread Dump

How to collect agent logs manually?

1. Log into the agent-installed machine.
2. Navigate to the installation folder of the agent (e.g., C:\Program Files (x86)\EventLogAnalyzer_Agent).
3. Locate the logs folder.
4. Collect the logs.
5. Upload the logs to https://bonitas.zohocorp.com/.

Automated upload process:

• Utilize the Auto option to compress and upload logs directly to the support server.
• Provide the necessary details, such as mail-id and ticket-id.
• Upon uploading, an acknowledgment mail will be sent.

Manual upload process:

• Alternatively, compress the logs manually.
• Choose the manual option for upload.
• Proceed with the manual upload to the server.