Create an EventLog Analyzer Support Information File (SIF)

In case you face an issue with log collection or any other aspect of EventLog Analyzer, kindly create a SIF and send it to us. The SIF will help us to analyze the issue and propose a solution. This article gives you the steps to generate SIF in different scenarios:

Creating SIF automatically

1. Login to the EventLog Analyzer web client and click the Support tab.
2. In the Support Window, you can find Auto and Manual SIF creation options under the Support Info section.

3. To automatically create a SIF file, click on Auto and select Create Support Information File.
4. You will find a new link Created File which contains the SIF.
5. Clicking on this link allows you to either directly upload the SIF to ManageEngine's file upload server after providing the required details or download the SIF by clicking on the Download link and sending it to eventlog-support@manageengine.com

Procedure to create a SIF when the EventLog Analyzer server or web client is not working (for Build 8010 onwards)

If you are unable to create a SIF from the EventLog Analyzer GUI, you can zip the files under 'logs' folder, which is located in <EventLog Analyzer Home>/logs (default path) and upload the ZIP file using the following link: https://bonitas2.zohocorp.com/#to=eventlog-support@manageengine.com

Procedure to create SIF when the EventLog Analyzer server or web client is not working (for Build 8000 or earlier)

If you are unable to create a SIF from the EventLog Analyzer UI, you can zip the files under 'log' folder, which is located in <EventLog Analyzer Home>server/default/log (default path) and upload the ZIP file using the following link: https://bonitas2.zohocorp.com/#to=eventlog-support@manageengine.com