Upgrade to the latest version of EventLog Analyzer - Download service packs!

• Service-Pack VersionSHA256 Value
• Service pack 12.5.2 (Build 12527)2eebe2f5abd8409430e952654ac5cdad585180a4c53512a947919de41ea0d200
• Service pack 12.5.0 (Build 12504)0e5aedefd9afb4779680652b1e5e5ab811d44e12ba3881c39464f9dde3446672
• Service pack 12.4.0 (Build 12401)770f90ecd41253e639ef32c9bdfac5e67d2d92d71886227e97291c7d6143b701
• Service pack 12.3.0 (Build 12308)f8e55caa0a6e075653fb87538de4866d3fabc38171b190d0ad26165d7822c09a
• Service pack 12.2.1 (Build 12210)2cd9117f3824af718bb00275439668fba1d43fdfa1eaa2f4d202ccf5552e650a
• Service pack 12.1.0 (Build 12100)060D1EA6E9DA1707B06FF89E3636C0612496D0D85CAAD770D6C4D3847136D41C
• Service pack 12.0.0 (Build 12000)FA8D52FF127B34C64FEF7B38B770ED4985BFDF43096865155DB75FA856B4C042
• Service pack 11.20 (Build 11203)A3F884D924D0210F6AAD15CFA702116BAD35BC2544F5F35C00F4A9E8B624AE68
• Service pack 11.02 (Build 11026)D7B019D49B72C2A6086D44494B5E15BEDCDE9FC31D52716EB3B6DBEE7655483B
• Service pack 11.0 (Build 11005)647BFD618DDD525EC28EFB8F3A483384729A35B8DAEC286F9AB6AC2AE92BBCA3
• Service pack 10.0 (Build 10000)1F8F99E2750DCE1690CDF4F057FC35585C4D9559AC654527A45FE90D6421CB1A
• Service pack 9.0 (Build 9001)65B27ADA391A9BDE05B11B77CBBB8DA160FB21816958819A2019309004C2A056
• Service pack 8.6 (Build 8066)A0B6368DCBA3508BD58006A9ECFB0C1309C251A1AF286ACDFF218BC7C69CD312

Instructions to apply service packs

Important note

• 1
  Please stop the EventLog Analyzer service and take a copy of the entire EventLog Analyzer folder or a server snapshot. Please note that backing up EventLog Analyzer is mandatory so that you can restore the installation to this version in case of upgrade failures. If you are using the Distributed Edition of EventLog Analyzer, back up the admin server and all managed servers.
• 2
  Before you proceed with the upgrade process, please ensure the availability of enough disk space in the server where EventLog Analyzer is installed.
• 3
  If you use a MS SQL database, we strongly recommend you to take a snapshot of your database as well.
• 4
  If you've deployed the Distributed Edition of EventLog Analyzer, please apply the service pack only on the admin server. The admin server will auto-upgrade all the reporting managed servers and the managed servers will automatically update the Agents if they are in use.
• 5
  In case you apply more than one service pack at a time, please start the EventLog Analyzer application after each service pack upgrade.

For Standalone and Distributed Editions of EventLog Analyzer, please update using the following steps.

Windows

• 1
  Stop the EventLog Analyzer service.
• 2
  Open the Command Prompt with administrative privilege.
• 3
  Navigate to the <EventLog Analyzer Home>\bin folder.
• 4
  Type these three commands to ensure the proper shutdown of the application: shutdown.bat, stopDB.bat, and stopSEC.bat.
  Note: StopDB.bat is only meant for the default database (PostgreSQL). If you use MS SQL, please ignore this command. Kindly execute shutdown.bat and stopSEC.bat.
• 5
  Execute UpdateManager.bat.
• 6
  Click on Browse and select the appropriate PPM file.
• 7
  Click Install. Please wait for it to complete.
• 8
  Start the application and check the build number.

Linux

• 1
  Take a Backup of the server.
• 2
  Eventlog Analyzer can be stopped by executing the below command.

  service eventloganalyzer stop
  OR
  systemctl eventloganalyzer stop

• 3
  Followed by executing shutdown.sh, stopDB.sh, stopSEC.sh (To ensure that the product is completely stopped) from the Installation directory, i.e. /ManageEngine/EventLog/bin folder.
• 4
  Once the product is stopped, execute sudo UpdateManager.sh (For Linux with GUI) or sudo UpdateManager.sh -c (For CLI-based Linux).
• 5
  Now choose i to initiate the ppm installation and specify the path [Eg: /home/ubuntu/**.ppm] in which the PPM files are downloaded
• 7
  Once the upgrade is successful, start Eventlog Analyzer using the below command,

  service eventloganalyzer start
  OR
  systemctl eventloganalyzer start

How do I import certificate?

Please follow the below steps to import certificate.

Certificate link: https://www.manageengine.com/certificate/ppmsigner_publickey.crt

The certificate link given above is valid for product builds upto 12400. For succeeding builds, please find the certificate link below.

Updated Certificate link: https://updates.manageengine.com/certificates/latest.crt

• File nameSHA256 Value
• ppmsigner_publickey.crt7543136b8a5bae7b1a7c064662070a31b3ae1304986f384c00b67a5faf9290eb
• latest.crt2baeaee89ad91824b3ceca55499eebeb7a5c02d4b751bddfa2c2149ea2102155

Console mode:

• Run the UpdateManager.bat/sh file with -c as a command line argument.
• After invoking UpdateManager in command line mode, select option c from the list of options provided to import the certificate.
• Enter the path of the certificate when requested and proceed with steps 5 to 8 mentioned above.

UI mode:

• Execute UpdateManager.bat/sh.
• Open import certificate tool by clicking the Import Certificate button on the top-left corner.
• Select the shared certificate by using the Browse button to locate the file.
• Next, select Import to pull in the certificate and proceed with steps 5 to 8 mentioned above.

  Do not interrupt or revert the upgrade process. In case of upgrade failure, please contact EventLog Analyzer support team.

How do I find out my current build number?

• 1
  Open the 'Eventlog Analyzer' web client.
• 2
  Click on the question mark '?' on the right side of the top pane
• 3
  Select the 'About' option.
• 4
  A pop-up window appears containing details of your EventLog Analyzer version. You can find the build number from this window.
   
  View Screenshots