Integrate Jira with Firewall Analyzer

By integrating a network monitoring solution with an ITSM tool, network admins can proactively monitor their network and handle issues at the earliest. This leads to faster resolution, higher uptime and improved MTTR. To integrate Firewall Analyzer with Jira ServiceDesk (On-Premise), carry out the following steps:

Integration of Jira Service Desk with Firewall Analyzer

The Firewall Analyzer integration with Jira Service Desk is an effective way of registering real-time alerts as issues in the Jira Service Desk platform. Technicians can easily monitor security and traffic events and act immediately upon issues.

Configure Jira Service Desk in Firewall Analyzer

1. Login to the Firewall Analyzer UI, and go to Settings > General Settings > Third Party Integrations > Jira Service Desk > +Configure
2. Enter your Jira Service Desk URL by providing your server name/DNS and port, user name and password.
3. Click Validate to test your configuration to proceed further.
4. Select any one of the options in Alarm Settings to instruct Firewall Analyzer how you want to receive the Alarm notification when the same alert reoccurs
   1. Choose Create new issue, if you want it to be reported as a new incident.
   2. Alternatively, if the same issue has occurred in a specified number of days, you can reopen the recently closed issue relevant to the alert.
5. Click on Save to complete the configuration process