Integrate ServiceNow with Firewall Analyzer

You can configure Firewall Analyzer to automatically log a ticket in ServiceNow whenever the defined threshold is violated. Similar to notifications received via email or SMS or chats, logging a ticket will help you keep track of all the issues.

Steps required to integrate the ServiceNow with the Firewall Analyzer.

1. To integrate the ServiceNow profile with Firewall Analyzer.
2. To configure a notification profile in the Firewall Analyzer for logging a ticket in the ServiceNow.

How to Integrate ServiceNow

1. Select Settings → General Settings → Third Party Integrations → ServiceNow.
2. Enter your ServiceNow account's URL, Username and Password.
3. Ticket settings
   You can configure how to get notified when the same alert reoccurs
   • If an alert re-occurs, you can choose the option to either 'Create a new ticket' or 'Re-open closed ticket'. Selecting the former option allows you to get the issue/alert raised as a new ticket, while the latter will re-open the resolved ticket of the respective alert in ServiceNow.
   • You can enable or disable the option Clear Alarm in Firewall Analyzer when an Incident is closed/resolved in ServiceNow to clear the alarm when that incident has been taken care of or closed in ServiceNow.
4. Save the configuration