In a highly dependent environment, ensuring a hassle-free and a speedy network was one of the core requriements the IT department was expected to meet. When the IT team received complaints about network sluggishness, they were expected to act on it in minimum time to restore the services. Since the network was the criticial channel that facilitated internal and external communication, it is availability was of utmost importance. Increased downtime would mean all-round panic and bring the operations to standstill state.