OpUtils - Knowledge Base
This section provides you with the common hiccups that you might encounter with OpUtils along with their possible reasons. Contact Technical Support with the Logs for assistance.
Installation & Startup
- I am not able to get OpUtils installed on a Windows Machine. It fails to unpack the jars and the installation quits.
- How do I install OpUtils as a service in Linux OS?
- I do not want OpUtils start along with the system. What should I do?
- Whenever I start OpUtils, the browser opens to launch the client? Is there a way I can disable this?
- After logging into the OpUtils client, clicking any links or tabs from the welcome screen takes me back to the login page. Why?
- When I run OpUtils in a Linux machine, I get an error as "Problem while Starting Server !! System halted". What should I do to resolve this?
- I am not able to run OpUtils in Windows Vista?
- Is it possible to move the installation to a new machine with the configurations and data intact?
- Is it possible to use OpUtils to monitor my devices in WAN?
- When I apply the license, it throws an error.
- How to upgrade OpUtils using command line options?
- How can I make Oputils use a specific IP Address?
- What are the ports that are required to be opened on the firewall for managing devices across WAN?
Switch Port Mapper
- Error on Adding a Switch - Not a Switch
- Failed to Add a Router - Not a Router
- Failed to Add a Router - Unable to Connect
- Switch Port Mapper does not show any MAC Addresses.
- Switch Port Mapper displays only the MAC Address and not the IP Address.
- I did a 'Switch Port Mapping' using the Switch Port Mapper tools in OpUtils. In the results, I can see several devices connected to a single switch port? How is this possible?
- I imported several switches from a CSV file. I get a message that scanning failed for xx switches. What should I do?
- I have different router for each VLAN. How can I add to configure it ?
- Switch Port Mapper do not show all the ports of the switch?
- Why are CISCO SNMPv3 switches not showing mac addresses?
Bandwidth Monitor
- Bandwidth Monitor does not show any utilization information.
- The interface speed shown in the Bandwidth Monitor tool is incorrect? Is there a way I can change this manually?
- What is the significance of the SNMP version shown while adding an interface? Do I need to change it?
- Error on Adding a Device - Not a Cisco Device
- Unable to Bind to Port 69
- Failed to Add a Router - Not a Router
- Failed to Add a Router - Unable to Connect
- In the Config File Manager tool, I am not getting the Startup Config file. It says "Cisco Config Copy MIB" is not supported?
- Why do I get the error "E5003: Unable to bind to Port -69" in Config File Manager?
- I tried to retrieve a config file from a Cisco device. But, when I click to view the config files, it is blank.
- When I try to get the Access Lists, I get an error as "E4002: Wrong CLI authentication parameters". How do I fix this?
- How to enable SNMP in Cisco Routers and Switches?
- I get an error as "Error Retrieving Config File" during both scheduled and manual operations. What could be the problem?
Rogue Detection
- Failed to Add a Router - Not a Router
- Failed to Add a Router - Unable to Connect
- I am not seeing the data in the Rogue Detection. Why ?
- The Rogue Detection tool shows the newly discovered devices, but do not show the Switch details of the discovered device?
- I have marked few devices as Rogue. It is not getting rediscovered. Why?
- Rogue Device Alert comes only with the MAC Address and not the IP Address. Why?
IP Address Manager
- When I access the IP Address Manager, it takes a long time to load.
- The details like the sysname, location, contact etc., are not available for all the IP Addresses.
- Failed to add a domain - Domain Controller Not Reachable
- Failed to add a domain - Invalid Username or Password
- Insufficient Privileges for WMI Queries
- Microsoft DHCP Server scan completed but not showing Scope, Leased IP details. Why?
- Unable to Bind to Port
- The Trap Receiver tool does not show any traps?
- I do not get the description of the Trap Varbinds in the Trap Receiver tool. Why?
- I am not able to GET the values in the MIB Browser; it says "Request Failed or Timed Out. No Error".
Wake on LAN
- Wake on LAN does not boot all the machines.
Miscellaneous
- What is SNMP Community?
- How to install/enable SNMP?
- No Response to SNMP Queries
- Error on Adding a Device - Unreachable Host
- Error on Adding a Device - Unknown Host
- Failed to Retrieve Data using SNMP - Specified OID Not Implemented
- When I use the Send Email option, I get an error: "E6002 : Unable to send mail".
- How to restore the data from a database backup file?