Password Manager Pro Support Features

The ManageEngine Password Manager Pro team offers extensive support to assist users who may encounter challenges during their configuration processes. In addition to this, Password Manager Pro provides a subscription service via email to keep users informed about important security updates. Moreover, the platform allows users to request new features and interact with the broader Password Manager Pro community through a user forum where troubleshooting tips and solutions are often shared. Whether seeking support, subscribing to security advisories, or submitting a new feature request, access to these resources is restricted only to users with administrative privileges in Password Manager Pro.

Note: By default, users with the Privilege Administrator and Administrator roles can perform this operation. Apart from these roles, user roles with the View Support Information privilege enabled are allowed to perform this operation.

To navigate to the support options, first, access the My Profile dropdown in the Password Manager Pro interface. From there, click on the Support option. In the window that opens, you will find key details related to the Password Manager Pro application, including Product Information, Installation Information, System Information, and JVM Memory Information.

To ensure your system is compliant with the basic software requirements, click the Check Configurations link under the Software Requirements section.

By the end of this guide, you will understand how to perform the following operations:

Requesting Technical Support
Subscribing to the Security Advisory
Requesting a New Feature

1. Requesting Technical Support

If you find yourself facing any technical hurdles while navigating the Password Manager Pro configurations or performing operations, such as questions about product behavior or functionality, you can easily raise a support request. Here is how:

Under the Request Technical Support section, click the link titled Request support through online form. A support form will appear where you can provide details regarding your issue. Once you have completed the form, click SUBMIT.
Upon submission, your query will be transformed into a support ticket. This ticket will be processed, and the support team will reach out to you for further clarification or resolution.

Notes:

This support service is only offered for customers who are using a subscription-based or perpetual model with AMS (Annual Maintenance and Support).
If you are operating under the perpetual model without AMC, you will need to upgrade your license with an AMC to access support services.

Additionally, you can explore the user forum by clicking the link Discuss with other Password Manager Pro users under the User Forums section. You can navigate through the recently answered questions or post your queries if you are logged in with a valid user account.

2. Subscribing to the Security Advisory

Note: By default, users with the Privilege Administrator and Administrator roles can perform this operation. Apart from these roles, user roles with the Configure Security Advisory privilege enabled are allowed to perform this operation.

To keep users informed about important security upgrades or fixes, Password Manager Pro offers a Security Advisory Subscription service. Users can receive instant notifications about security updates via email. To subscribe:

Under the Security Advisory Subscription section, click the link titled Configure subscription for security related advisories.
In the pop-up window, you will be prompted to provide the name of your organization, a primary email ID, secondary email IDs, and your phone number. You will also need to select your country. You can add multiple secondary email addresses, and you can update or change the primary email at any time.
After entering the required details, click Subscribe.
Upon subscription, a user acceptance email will be triggered to the provided email IDs. Once the subscription is accepted by the users via the provided link, the configured email addresses will begin receiving notifications about security upgrades and advisories.

3. Requesting a New Feature

Password Manager Pro users have the opportunity to request new features directly from the application's interface. You can easily suggest improvements or new functionalities to the Password Manager Pro development team. Here is how to request a feature:

Under the Need Features section, click on the link titled Need any other feature? Let us know.
In the window that opens, you will need to fill in your contact details and describe the feature you are requesting. Be sure to include specific information about how the feature would improve your experience or align with Password Manager Pro's functionality.
Once you have filled out the necessary fields, click SUBMIT. The Password Manager Pro technical team will review your request, evaluate its feasibility, and consider it based on its priority within the broader Password Manager Pro user base and current security trends.

By following this document, Password Manager Pro users will be well-equipped to navigate support options, stay informed about critical updates, and contribute valuable feature suggestions.


Password Manager Pro Support Features The ManageEngine Password Manager Pro team offers extensive support to assist users who may encounter challenges during their configuration processes. In addition to this, Password Manager Pro provides a subscription service via email to keep users informed about important security updates. Moreover, the platform allows users to request new features and interact with the broader Password Manager Pro community through a user forum where troubleshooting tips and solutions are often shared. Whether seeking support, subscribing to security advisories, or submitting a new feature request, access to these resources is restricted only to users with administrative privileges in Password Manager Pro. Note: By default, users with the Privilege Administrator and Administrator roles can perform this operation. Apart from these roles, user roles with the View Support Information privilege enabled are allowed to perform this operation. To navigate to the support options, first, access the My Profile dropdown in the Password Manager Pro interface. From there, click on the Support option. In the window that opens, you will find key details related to the Password Manager Pro application, including Product Information, Installation Information, System Information, and JVM Memory Information. To ensure your system is compliant with the basic software requirements, click the Check Configurations link under the Software Requirements section. By the end of this guide, you will understand how to perform the following operations: Requesting Technical Support Subscribing to the Security Advisory Requesting a New Feature 1. Requesting Technical Support If you find yourself facing any technical hurdles while navigating the Password Manager Pro configurations or performing operations, such as questions about product behavior or functionality, you can easily raise a support request. Here is how: Under the Request Technical Support section, click the link titled Request support through online form. A support form will appear where you can provide details regarding your issue. Once you have completed the form, click SUBMIT. Upon submission, your query will be transformed into a support ticket. This ticket will be processed, and the support team will reach out to you for further clarification or resolution. Notes: This support service is only offered for customers who are using a subscription-based or perpetual model with AMS (Annual Maintenance and Support). If you are operating under the perpetual model without AMC, you will need to upgrade your license with an AMC to access support services. Additionally, you can explore the user forum by clicking the link Discuss with other Password Manager Pro users under the User Forums section. You can navigate through the recently answered questions or post your queries if you are logged in with a valid user account. 2. Subscribing to the Security Advisory Note: By default, users with the Privilege Administrator and Administrator roles can perform this operation. Apart from these roles, user roles with the Configure Security Advisory privilege enabled are allowed to perform this operation. To keep users informed about important security upgrades or fixes, Password Manager Pro offers a Security Advisory Subscription service. Users can receive instant notifications about security updates via email. To subscribe: Under the Security Advisory Subscription section, click the link titled Configure subscription for security related advisories. In the pop-up window, you will be prompted to provide the name of your organization, a primary email ID, secondary email IDs, and your phone number. You will also need to select your country. You can add multiple secondary email addresses, and you can update or change the primary email at any time. After entering the required details, click Subscribe. Upon subscription, a user acceptance email will be triggered to the provided email IDs. Once the subscription is accepted by the users via the provided link, the configured email addresses will begin receiving notifications about security upgrades and advisories. 3. Requesting a New Feature Password Manager Pro users have the opportunity to request new features directly from the application's interface. You can easily suggest improvements or new functionalities to the Password Manager Pro development team. Here is how to request a feature: Under the Need Features section, click on the link titled Need any other feature? Let us know. In the window that opens, you will need to fill in your contact details and describe the feature you are requesting. Be sure to include specific information about how the feature would improve your experience or align with Password Manager Pro's functionality. Once you have filled out the necessary fields, click SUBMIT. The Password Manager Pro technical team will review your request, evaluate its feasibility, and consider it based on its priority within the broader Password Manager Pro user base and current security trends. By following this document, Password Manager Pro users will be well-equipped to navigate support options, stay informed about critical updates, and contribute valuable feature suggestions.