ManageEngine® Password Manager Pro MSP Edition Upgrade Packs Download

The latest PMP version is (). If you are using an earlier version, you need to apply upgrade pack. (Steps to upgrade | How do I find my build number?).

Download Upgrade Pack | Minor release ()

 

From 8000 and all earlier versions contact support

How do I find out my Build number?

Log in to the PasswordManager Pro web interface, and click the About link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed PasswordManager Pro.

Instructions to apply the Upgrade Pack

Windows (MySQL / PostgreSQL)

• Stop Password Manager Pro service and exit the tray icon.
• Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
Note:
1. If you are using versions 8600 and above, the following steps can be applied to both primary as well as the secondary setups configured for high availability. Execute the steps first for the primary service and then for the secondary, respectively.
2. For versions older than 8600, the secondary server should be completely uninstalled and high availability has to be reconfigured after the upgrade. To set up a fresh secondary instance of Password Manager Pro, follow the steps given here.
• Take a backup of the entire Password Manager Pro installation folder and store it in some other location. If something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. If you are using versions 8300 and above, you need to follow these instructions before applying the upgrade packs.
• Now, right click on command prompt and run as administrator.
• Navigate to <PMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat

• Click on Browse and choose the downloaded .ppm file. Starting from PMP build 12000, as part of patch integrity verification, it is necessary to import an SSL certificate to complete the upgrade process. Download the relevant SSL certificate using the links below:
  • For upgrade packs up to 12400, click here.
  • For upgrade pack after 12400, click here.
• In the pop-up that opens, click Browse and import the SSL certificate you downloaded from the aforementioned page.

• Click Install in the Update Manager window to begin the upgrade process. Please note that importing the SSL certificate is mandatory while upgrading PMP from version 11.3 to 12.0. However, this is a one-time operation and you need not repeat the process during the next version upgrade.
• If you are applying multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the PMP service once, and execute the upgrade steps.
• After applying the upgrade packs, start the Password Manager Pro service.

If you need any assistance or clarifications, please contact .

Windows (MS SQL)

Prerequisite

• Stop Password Manager Pro service and exit the tray icon.
• Shut down Password Manager Pro service - both primary and secondary, if running.
Note:
1. If you are using versions 8600 and above, the following steps can be applied to both primary as well as the secondary setups configured for high availability. Execute the steps first for the primary service and then for the secondary, respectively.
2. For versions older than 8600, the secondary server should be completely uninstalled and high availability has to be reconfigured after the upgrade. To set up a fresh secondary instance of Password Manager Pro, follow the steps given here.
• Take a backup of the entire Password Manager Pro installation folder and store it in some other location. If something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. Additionally, take a backup of the Password Manager Pro database. If you are using versions 8300 and above, you need to follow these instructions before applying the upgrade packs.

Applying Upgrade pack

• Navigate to <PMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat

1. During MS SQL server configuration for Password Manager Pro database, if you have opted for 'Windows Authentication,' you have to start the command prompt using the service account with which the Password Manager Pro service has been configured to connect to the SQL server (i.e. instead of running as administrator, run as the service account).

2.To identify whether a service account is used or an SQL account is used, navigate to <PMP_Installation_Folder>/conf directory and open database_params.conf file. If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication and therefore you need to run the command prompt with service account privilege.

• Click on Browse and choose the downloaded .ppm file. Starting from PMP build 12000, as part of patch integrity verification, it is necessary to import an SSL certificate to complete the upgrade process. Download the relevant SSL certificate using the links below:
  • For upgrade packs up to 12400, click here.
  • For upgrade pack after 12400, click here.
• In the pop-up that opens, click Browse and import the SSL certificate you downloaded from the aforementioned page, as shown in the image above
• Click Install in the Update Manager window to begin the upgrade process. Please note that importing the SSL certificate is mandatory while upgrading PMP from version 11.3 to 12.0. However, this is a one-time operation and you need not repeat the process during the next version upgrade.
• If you are applying multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the PMP service once, and execute the upgrade steps.
• After applying the upgrade packs, start the Password Manager Pro service.

Linux (Headless)

• Stop Password Manager Pro service using the command /etc/init.d/pmp-service stop.
• Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
Note:
1. If you are using versions 8600 and above, the following steps can be applied to both primary as well as the secondary setups configured for high availability. Execute the steps first for the primary service and then for the secondary, respectively.
2. For versions older than 8600, the secondary server should be completely uninstalled and high availability has to be reconfigured after the upgrade. To set up a fresh secondary instance of Password Manager Pro, follow the steps given here.
• Take a backup of the entire Password Manager Pro installation folder and store it in some other location. If something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. If you are using versions 8300 and above, you need to follow these instructions before applying the upgrade packs.
• Navigate to <PMP_Installation_Folder>/bin directory using terminal.
• Execute the command sh UpdateManager.sh -c (This will run the Update Manager in CLI mode)
• Now, press i to install. Supply full path of the upgrade pack.
• Starting from PMP build 12000, as part of patch integrity verification, it is necessary to import an SSL certificate to complete the upgrade process. Download the relevant SSL certificate using the links below:
  • For upgrade packs up to 12400, click here.
  • For upgrade pack after 12400, click here.
• Enter the SSL certificate's absolute path when prompted. Once the certificate is imported successfully, wait for the upgrade to complete until the message "Service Pack applied successfully" is displayed. Please note that the SSL certificate import is a one-time operation and you need not repeat the process during the next version upgrade.
• If you are applying multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the PMP service once, and execute the upgrade steps.
• After applying the upgrade packs, start the Password Manager Pro service, using /etc/init.d/pmp-service start

If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.

 

Instructions to upgrade Password Manager Pro (Steps applicable when upgrading from builds 8300 and later)

The latest version of PMP enforces a security best practice. So, before proceeding with this upgrade, you need to read the instructions below carefully.These steps are applicable only when upgrading from builds 8300 and later.

1. As a security precaution, Password Manager Pro will not allow using the username itself as the password anymore. System default admin and guest users who are using the username itself as the password need to reset the passwords of those default accounts before proceeding with the upgrade pack installation process.

2. System default admin and guest users should use the 'Change Login Password' wizard to reset their local authentication password.

Role- specific steps to change local authentication password:

Administrator and Password Administrator	Navigate to Admin » 'Change Password' in the 'General' tab -> set a new password.
Password Auditor and Password User	Click the user account icon on the top right corner of the PMP web-interface » 'Change Password' » set a new password.

3. The new password should be compliant with the password policy assigned by your administrator. You can take the help of the password generator to generate new password or type new password yourself as per the policy.

4. Make sure to remember your new password as it will NOT be emailed. If you forgot your password, use the 'Forgot password' link available on the login page of PMP to reset your password.

5. After the upgrade process, PMP will also force all users to reset their local authentication password whose username and password are the same.

Instructions to upgrade JRE 7(Steps applicable when upgrading from builds 7000 and later)

Latest version of PMP runs with JRE v7u51. So, before proceeding with this upgrade, you need to download JRE and follow the instructions below. These steps are applicable only when upgrading from builds 7000 and later.

If you have installed PMP in Windows

1. Ensure that PMP server is not running. In case, PMP is running as a service, shutdown that too. Also, check if mysql / postgres process is running. If so, terminate that process.
2. Navigate to <PMP Installation directory>. You will see a folder named jre. Rename it as jre6
3. Download the jre_windows_7u51.zip, copy the zip and paste it directly under <PMP Installation directory>
4. Unzip the jre_windows_7u51.zip. This will create a folder named jre under <PMP installation directory>
5. Now, navigate to the old jre6 (the one you renamed in step 2) available under <PMP-Installation-Directory>/jre6/lib/security/ folder. You will find a file named cacerts. Copy that file.
6. Now, navigate to the new jre available under <PMP-Installation-Directory>/jre/lib/security/ and paste the cacerts you copied in the previous step.
7. Now, run UpdateManager.bat and proceed with the upgrade

If you have installed PMP in Linux

1. Ensure that PMP server is not running. Also, check if mysql / postgres process is running. If so, terminate that process.
2. Navigate to <PMP Installation directory>. You will see a folder named jre. Rename it as jre6
3. Download the jre_linux_7u51.zip, copy the zip and paste it directly under <PMP Installation directory>
4. Unzip the jre_linux_7u51.zip. This will create a folder named jre under <PMP installation directory>
5. Now, navigate to the old jre6 (the one you renamed in step 2) available under <PMP-Installation-Directory>/jre6/lib/security/ folder. You will find a file named cacerts. Copy that file.
6. Now, navigate to the new jre available under <PMP-Installation-Directory>/jre/lib/security/ and paste the cacerts you copied in the previous step.
7. Now, run UpdateManager.sh and proceed with the upgrade

Read-Only Server

Prerequisites

• Back up the Password Manager Pro installation folder and the database of the master (primary) server.
• Back up the Password Manager Pro installation folder of the configured Read-Only server(s).
• Stop the Password Manager Pro master server.
• Ensure that the Read-Only server(s) is up and running.

Steps Required

• Apply the PPM in the Password Manager Pro master server.
• Post applying the PPM, log in to the Read-Only server(s) and verify the updated build from the About section.
• Stop all the Read-Only server(s) and start the master server.
• Apply the PPM one by one in all the available Read-Only server(s) and start all the Read-Only server(s).

Now, you have successfully applied the PPM to the Read-Only server(s).