Help Desk Assisted Self Password Reset & Account Unlock
ADSelfService Plus, the web-based self-service password management solution, allows help desk technicians and administrators to review and approve end-users' self-service actions such as password reset and account unlock. By enabling approval workflow for self-password reset and self-account unlock actions, help desk technicians gain the ability to verify users’ identities. A set of Active Directory attributes-based security questions such as What are the last five digits of your social security number?, What time of the day you were born?, etc., is used for identity verification.
A help desk software with approval workflow feature such as ADManager Plus is required for the review and approval process.
Download ADSelfService PlusHow it Works
- A user requests password reset/account unlock using ADSelfService Plus
- The user will be asked to answer a set of pre-defined Active Directory attributes-based security questions.
- The user answers all the questions and submits the request, which will be forwarded to ADManager Plus.
- In ADManager Plus, a help desk technician reviews and approves/rejects the request by comparing the answers provided by the user against the actual values in Active Directory.
- Once approved, ADSelfService Plus sends a secure password reset/account unlock link via email to the user using which the password can be reset or account can be unlocked.
Steps to Integrate
ADManager Plus with ADSelfService Plus
Click here to learn the steps involved in configuring the Self-Service Approval Workflow feature.
Download ADManager PlusBenefits
Ensure security
and consistency
Take control of users' self-service actions and ensure that they are handled in a secure, consistent manner.
Significantly reduce
IT service request calls
The cost associated with users calling the help desk for booking IT service requests is significantly reduced.
OU and Group-based
configuration
You have the option to give certain users, like those in managers OU, a pure self-service experience by excluding them from self-service approval process.
