Success Stories
Community bank
ADSelfService Plus has decreased the amount of time that we have spent unlocking user accounts and resetting user passwords.
Hillary Lee, assistant IT manager for the technology support department at Community Bank, understood it was inefficient to have the bank’s technicians respond to password service requests manually. Apart from increasing the workload of technicians, that process also stalled time-critical work for employees. Nonetheless, the IT team sought to end their password service ticket woes, and selected ManageEngine's ADSelfService Plus for its solution.
It's been about two to three years since we began using ADSelfService Plus," Lee said. "ADSelfService Plus has decreased the amount of time that we have spent unlocking user accounts and resetting user passwords." When asked how the solution has helped her organization reduce the amount of password service tickets sent to the help desk, Lee said, "The constant flow of that in the IT field is inevitable. ADSelfService Plus has really cut down on that for us."
Wyelands Bank's IT maintenance team had a huge volume of password reset and account unlock tickets to deal with on a daily basis. They wanted to automate the process of password self-service to reduce the burden on their help desk and find a way to identify which users were constantly forgetting their passwords. Also, for compliance purposes, Wyelands Bank needed to ensure that users had been emailed about their soon-to-expire passwords.
Once Wyelands Bank decided to automate its processes, engineer Ewan Mungoni and his team gave ManageEngine ADSelfService Plus a shot. Impressed with ADSelfService Plus' password self-service capability, report generation feature, and password expiration reminders, Mungoni and his team decided to purchase ADSelfService Plus for Wyelands Bank.
Home Banc
ADSelfService Plus has helped us become self-sufficient as users and allowed us to place the responsibility back on users to be more careful.
HomeBanc’s line of business covers retail, mortgage, and commercial banking. HomeBanc adopts every effort to safeguard the financial data of users. Managing user access to this data is a crucial task. If not handled well, it could be quite disastrous to the bank's integrity and reputation. Hence, they incorporated an Active Directory-based authentication mechanism to prevent security breaches. This led to a high volume of support requests related to locked out accounts and expired passwords. Due to this, HomeBanc decided to adopt a solution that would cut down the support requests, without compromising security.
HomeBanc identified ManageEngine ADSelfService Plus as the appropriate solution to cater to all of their problems. All the employees of the bank were asked to enrol in the self-service application. With ADSelfService Plus, the employees find it easy to reset their own passwords and unlock their accounts, without having to raise a ticket to the support staff. This resulted in increased productivity of the bank's employees. HomeBanc no longer faces issues related to password resets and account unlocks because ADSelfService Plus has completely eased this issue out, in the most secure way.
Swizznet
ADSelfService Plus has reduced our support tickets and calls by 100 per week, saving a ton of staff hours. The solution was very easy to deploy. We were up and running within 2 weeks. We love your product and are evaluating your other solutions as well.
Swizznet set up a 24*7 help desk to cater to its large customer base. The help desk was designed as a one-stop shop to tackle the technical difficulties that customers faced with their online solutions. What Swizznet did not anticipate was the kind of support calls they would receive. Many of the support calls were either on forgotten or expired passwords. This affected the help desk team's productivity because it spent most of the time solving trivial issues.
Swizznet looked for a solution that will help its help desk team tackle tickets effectively and easily. The team evaluated ADSelfService Plus and found it most flexible and affordable among the other products on the market. After deploying ADSelfService Plus, Swizznet was able to reduce the support calls drastically, saving several staff hours. The company naturally steered towards increased productivity and better customer satisfaction.
Hampshire Collegiate School
We were dealing with high numbers of unlock account and password reset calls, taking up too much help desk time. We confidently chose ManageEngine ADSelfService Plus for its simple deployment and efficient results, immediately resulting in bare minimum account request calls. We are also proud of our commendable software-support experience from ME ServiceDesk Plus, enterprise help desk management software.
Hampshire Collegiate School is an independent co-educational school for pupils between the ages of three and eighteen in Romsey, Hampshire, United Kingdom. The students often had their accounts locked or forgot their accounts password. The help desk was overwhelmed with account-related calls from the students. With over 30,000 students and more than 5,500 staff, heeding account-related requests overburdened the help desk IT staff. Hampshire Collegiate School's administration needed to handle this situation to reduce the burden on its IT staff.
ADSelfService Plus, from the ManageEngine, was its first and last choice. The ease of usability and user-friendly interface empowers the students and staff to manage their own accounts. With ADSelfService Plus, they can change and reset their passwords as well as unlock their accounts without the IT admin’s help. Soon after ADSelfService Plus was put into effect, account requests were down by over half, making the IT help desk staff's job easier than ever.
The Principia
Other options were requiring a modification of the Active Directory schema, I liked that ADSelfService Plus did not. The ability to ‘brand’ the tool to our school was also important.
The Principia is an educational institution encompassing two campuses:Principia College in Elsah, Illinois, and Principia School for Pre-K to 12th grade in St. Louis, Missouri. With such a big student community, the identity management challenge of ensuring that the students have secure access to the school’s IT resources is ever-present. However, no aspect of identity management has a direct impact on the end users as much as password management. While students who forgot their passwords suffered the unavailability of resources, the IT staff of The Principia bore the brunt of handling excessive password reset requests.
With its rich set of features, simple deployment mechanism, and a highly secure "SMS or email-based multiple-factor authentication" for identity verification, ADSelfService Plus ticked all the boxes that The Principia wanted in a self-service password management tool. ADSelfService Plus can be deployed in minutes, and supports multiple domains. It also supports complete re-branding of the application, to match the customer’s requirements. Various visual elements of the tool, such as the logo, browser title, font type and size, theme, messages displayed in the password reset and account unlock pages, and more, are completely customizable to suit the customer’s business environment. Due to the copious features and options of this tool, The Principia operate with more streamlined efficiency, while still maintaining control over their systems.
Time4Learning
I have used ManageEngine products before and was confident in getting a good working product. The deployment was simple and clean and the instructions were clear. The technical support provided was prompt and helpful.
Time4Learning provides an interactive online curriculum for PreK-12th grade. At Time4Learning the academic curriculum is based on interactive learning methodology, and this demands the staff to be connected to the network 24x7. From time to time, the staff faced login problems due to forgotten or expired passwords. Before they could reconnect to the network, alot of productive time was lost. After they scrutinized the situation and looked for a root cause, Time4Learning realized the need for self-service password management programs.
In their pursuit to find the ideal self-service password management solution, Time4Learning rejected many products along the way. They came across solutions that either lacked enough features or had unnecessary features. Finally, they chanced upon ManageEngine ADSelfService Plus. The user-friendly interface and the uncomplicated deployment process of ADSelfService Plus perfectly matched the requirements of Time4Learning. They deployed ADSelfService Plus in their organization, securing Time4Learning from the most common but annoying problem of having employees forget passwords and lose access to their IT systems.
Maldon District council
ADSelfService Plus works great for unlocking accounts and resetting passwords.
Being a government organization, Maldon District Council's support staff is always occupied with critical tasks—at times, so occupied that council members have to wait some time for their accounts to be unlocked. The support team also has to maintain Active Directory (AD) data for end users, but manually updating all these details was becoming too much to handle.
When asked about the changes he observed after deploying ADSelfService Plus, Mitchell said, "Our IT team is now free to work on more productive issues, and users are able to continue working at times that were previously unsupported."
City of Grand Rapids
We chose ManageEngine ADSelfService Plus, because it provided the much needed 'password self-service' tool at the right price, crucial for our 24/7 city administration. The deployment is extremely simple, and very cost effective, and we have had some very good success with the product.
Grand Rapids is the second largest city in the U.S. state of Michigan, and the largest city in the entirety of West Michigan. The government of Grand Rapids wanted a web-based self-service solution so that their administration team of more than 1,200 could manage their accounts from their desktops. Incidents where users locked their accounts were so common that Grand Rapids' IT department found themselves spending a major portion of their business day unlocking accounts. This clearly signified that a secure account unlocking system had become their paramount need.
It’s needless to say that administering an economically diverse community of more than one million is an uphill task. The added stress of frequent account lockouts naturally sparked tension among employees, and crippled functioning of critical duties. However, Grand Rapids, with the help of ADSelfService Plus, overcame this problem. ADSelfService Plus provides a platform for the user to unlock his or her account through a web console from any remote machine. This solution reduced pressure on the IT help desk, thus allowing them time for additional duties. ADSelfService Plus has a host of features that remain vigil from the software installation on, in order to ward off unwarranted threats.
Landratsamt Schwarzwald-Baar-Kreis
The deployment is very simple, which makes it nearly fun. We didn’t find any other software that is as fast in deployment as ADSelfService Plus. The instructions are clear and straight forward. The support is working great.
Schwarzwald-Baar-Kreis is a district in the state of Baden-Württemberg, Germany. Landratsamt Schwarzwald-Baar-Kreis, the administrative office, provides a range of services to smaller public administrations in the district. These services are provided over the internet, and there was no self-service option for the users to perform password management, personal information update, and other common account management tasks that required direct access to the Active Directory domain systems. This increased the number of unsolicited calls to the IT help desk exponentially.
Landratsamt Schwarzwal-Baar-Kreis wanted a straight forward solution that was simple to deploy and easy to use. ADSelfService Plus provided just that, as users are able to reset their forgotten passwords and unlock their locked out accounts in a matter of seconds, thanks to an intuitive, three step self-service process. Deploying ADSelfService Plus has allowed Landratsamt Schwarzwald-Baar-Kreis to focus more on its core activity of serving the public, and less on unsolicited help desk calls. Users are now able to reset passwords, unlock accounts, and update profile details over the internet, without having to call the IT help desk.
City of Warsaw
ADManager Plus is easy to use, fully accessible from your browser, and a cost-effective tool for managing AD. The application allowed us to effectively and quickly maintain the integrity of the AD. The reporting module provides us with valuable information.
Warsaw is the capital and the largest city of Poland. Warsaw City Hall’s AD infrastructure has 270 servers, 20 domain controllers, and over 4,500 active user accounts. Warsaw’s environmental management of AD’s complex structure posed a huge challenge to the IT team. Tasks such as unlocking accounts and resetting passwords of AD user accounts took up a considerable amount of their time. This situation prevented implementation of many advanced administrative tasks, and limited the growth of the organization.
The city of Warsaw deployed a customized version of ADSelfService Plus that is configured according to the requirements of the Polish authority. In turn, a self-service password management portal is available for all domain users. Thanks to automatic alerts sent to users about password expiration dates and users' ability unlock accounts on their own, without contacting the specialists, the need for IT support employees to be involved in password incidents was reduced by 40 percent.
Metropolitan Government of Nashville and Davidson County
We moved all our support activities to the helpdesk technicians to reduce the burden on the application support team of business analyst after deploying ADSelfService Plus. It was simple and cost-effective.
The Information Technology Services (ITS) of the Metropolitan Government of Nashville and Davidson County provides technology solutions 24*7 to enable internal communication within the governmental departments and also with the general public. Government of Nashville’s ITS deployed a password manager to make the system flexible. Unfortunately, the deployed system did not satisfy their requirements. It did not notify users about expiring passwords, didn’t have a standard user verification system and had a GUI that was hard to follow. This resulted in increased support requests and frustrated administrators.
Nashville Government’s IT department were introduced to ManageEngine ADSelfService plus which addressed all their concerns. ADSelfService Plus was easily the winning option given its secure password management system and user-friendly GUI. They moved all their support activities to the helpdesk technicians reducing the burden on the application support team of business analyst after deploying ADSelfService Plus. They were impressed with the GUI as it was designed in a user-friendly fashion. Secure identity Verification via SMS/E-mail based multiple-factor authentication was another value add.
Radiology Associates of Ocala
We were able to generate reports on users’ password status and easily notify users about password expiration.
We were not able to effectively expire passwords and run reports for active and inactive users for our externally accessed systems. It performed manual audits every 90 days which is very time-consuming.
The product is very cost-effective for us. No other solutions seemed to quite fit the bill, and having prior experience (years ago) using other ManageEngine products (ADManager Plus) with a much larger company that I previously worked for, I knew that Manage Engine products were reputable and reliable.
Centre for Addiction and Mental Health (CAMH)
CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.
Centre for Addiction and Mental Health (CAMH) is Canada's largest teaching hospital for mental health and addiction treatment as well as one of the world's leading research centers for behavioral health. The majority of CAMH’s IT services, including assisting users with Active Directory password resets and account unlocks, were outsourced to a managed service provider that charged the hospital on a per-call basis. Unfortunately for CAMH, the number of password related calls made to the service desk were too high, which pushed up the IT management cost.
CAMH began searching for a self-service solution that would allow its users to manage their own Active Directory passwords. CAMH chose ADSelfService Plus because only it provides the ability to push the GINA extension (password reset and account unlock from the Winlogon screen) from a central console. Additionally, CAMH was able to customize the layout and re-brand it completely as per their need. With the new solution in place, CAMH employees are now able to update their contact info on a simple, easy to use self-service portal. The feedback from users assured CAMH that they made the right decision.
Kubota Materials Canada Corporation
"Truly easy to use, to administerand implement. Off-loads alot of tasks to set passwords,reset accounts."
As part of their efforts to keep the infrastructure secure, the IT team at Kubota made it mandatory for all its employees to change their passwords every six months. Once more people were employed, manual methods of monitoring and helping employees change their passwords became ineffective.
When asked how using ADSelfService Plus helped the end users of their company, Thomson responded, "All users in the entire company, including people on the floor, use their credentials to log in and access information for the production system. We change the passwords every six months. Now they can [change their passwords] from a web browser, or right when they log on to their computer. Works really simple."
Kadant
[ADSelfService Plus] is working well and has helped simplify things for our users, as they now only have to remember one password—not two. Self-service policy-based access control is very helpful as we roll out password syncing to groups of users. Works great!
Kadant Inc., a global supplier of engineered systems, has been serving process industries for over a century. Based in Westford, Massachusetts, Kadant has 2,400 employees across 20 countries worldwide. With a growing number of user accounts, Kadant's IT administrators were desperately looking for a solution that would not only help manage users' passwords to prevent password expirations, but also a password synchronizer that would make password management, of their Active Directory and Salesforce, easy.
When Kadant started searching for a tool that could sync passwords between Active Directory and Salesforce, it soon found ADSelfService Plus. When asked about choosing a solution, David mentioned that his team was unable to find any other solution that offered the password syncing capability between AD and Salesforce that ADSelfService Plus offered, so there was no competition.
Cormar Carpets
Users have embraced the new system and requests for password resets have almost vanished. Users are more aware their passwords are due to expire.
When the employees of Cormar Carpets forgot their passwords and got locked out of their accounts, they had no choice but to call the IT office for assistance and wait for their response. However, it took the IT staff quite some time to verify the callers’ identities to ensure security and then reset their passwords in Active Directory. Meanwhile, users had no way of accessing their computers, which caused employee downtime.
They started searching for a solution that worked out of the box and was within their budget. Their initial choices were ManageEngine ADSelfService Plus, Thycotic, and Dell Password Manager. After evaluation, ADSelfService Plus emerged as the clear winner. There were many factors that lead to ADSelfService Plus being Cormar Carpets' final choice. One of them was the minimal configuration required to deploy the solution. Another factor that swayed Cormar Carpets' decision was the ability to tailor the license count to suit their requirements.
Unisource Worldwide Inc.
With ADSelfService Plus, our employees felt self-sufficient and empowered. The help desk could do more in less time using this tool.
Unisource Worldwide, Inc. is a logistic service provider, as well as a distributor of printing paper, packaging, and maintenance of equipment and supplies. The company employs approximately 4,000 people across the globe. The help desk received many requests from the employees regarding the same issues, such as unlocking accounts and resetting passwords. Each call took up to 20 minutes to verify the user's identity, find the user's AD profile, and fulfill the request, which ate up a lot of the help desk's productive time. With a huge number of requests coming in every hour, other major tasks were left behind, due to user priority.
Unisource Worldwide, Inc. tried ADSelfService Plus' trial version and was impressed by its simple user interface and language compatibility. ADSelfService Plus sends password expiration alerts to the user, lets the user unlock their account, and reset their password with a secure identity recognition system in place. After ADSelfService Plus was deployed, the users feel empowered, and the service calls has dropped by more than half. Now, the IT staff at Unisource Worldwide, Inc. effectively put their productive hours to use.
Tokyo Electron US Holdings, Inc.
Almost 30 percent of the help desk calls were related to account unlock requests. We badly needed a system that would keep us out of this process. ADSelfService Plus has fulfilled all our needs. We found it to be very effective in terms of both cost and performance. Surprisingly, we have found the soon to expire notification function to be of great help for our remote users. ADSelfService Plus is a very affordable and useful AD User Password solution.
Tokyo Electron US Holdings, Inc. is the holding company for Tokyo Electron Limited (TEL), a leading global supplier of semi-conductor production equipment. With more than 400 employees, issues related to locked out accounts emerged as a major challenge for the company. Unlocking these accounts evolved as a mammoth venture of both time and labour for the IT staff at TEL, so the company needed a viable solution to keep the issue in check.
ADSelfService Plus offered an immediate resolution to TEL U.S. Inc.'s menacing account unlock issue. Along with this, TEL U.S. discovered additional useful features to solve sensitive issues related to the user's password, such as password reset, change, policy complexity enforcements, and more. The product also extended an option for users to update their personal information when needed. ADSelfService Plus contributes greatly towards minimizing the workload of IT administrators at TEL U.S.
TXP Corporation
ADSelfService Plus is a tool that we consider indispensable. It is the right tool for the job. Our password reset requests are nearly zero. This frees up IT and management as well as employees to be more productive. Any company that relies on Active Directory authentication with password expiry will benefit from using it. The price is right. The functionality and feature set match our requirements exactly.
TXP Corporation is an original design manufacturer for the communications industry, involving optical network terminal and surface mount technology. The company maintains many in-house systems, including ERP systems, help desk systems, email, intranet, and more. Ensuring that users have uninterrupted access to the deployed systems and technologies is considered indispensable at TXP, with so many applications being executed. However, around 10 percent of their help desk calls were related to password reset and account unlock requests. This meant the users were sometimes cut off from the system, restricting many productive hours.
TXP required a solution that would help elude problems related to lapsed user passwords. TXP spotted ManageEngine ADSelfService Plus, which outran its competition in almost all important aspects. ADSelfService Plus had all the features that TXP expected and was readily available for a fraction of the competitor's cost. ADSelfService Plus offered the flexibility for end users to unlock their accounts and greatly reduced the volume of help desk calls associated with account lockout issues. Now, TXP employees relish their new-found freedom of managing their own accounts!
Skorpion Zinc
We wanted software that aided in secure password resets and profile updates. We ran the demo of ManageEngine ADSelfService Plus, and the ease of install and professional look pleasantly surprised us. The deployment is so simple; an eight-year old can do it. Post-installation of ADSelfService Plus, our engineers have been freed from the extra help desk duty, owing to the self-service portal.
Skorpion Zinc is a global player in the zinc mining industry. Despite being very progressive, the company faced a serious problem. Employees who couldn’t log in, due to expired or forgotten passwords, had to wait several hours before they could connect to the system again. This help desk delay was taking its toll on the engineers' work time, and productivity was lowered. The company was in dire need of web-based software that would aid employees to securely reset passwords and unlock accounts. It was also very much in need of a system that let employees update their profiles on Active Directory.
The trial version of ADSelfService Plus completely swept Skorpion Zinc off its feet. With ADSelfService Plus' web-based, self-service profile updates and password reset features, Skorpion Zinc are now able to work without any interruption, thus increasing productivity. ADSelfService Plus also enables Skorpion Zinc employees with filter-based 'Corporate Directory Search' to easily find their user contacts. In addition, ADSelfService Plus empowers administrators to track the changes made by the employees with varied reports.
CIMTAS Group
Our IT staff doesn't spend time resetting passwords and changing personal details on AD, anymore. It's taken care by ADSelfService Plus, now.
CIMTAS is a Turkish engineering, fabrication, and erection company that was incorporated in 1973. With a workforce spread across the world, issues of forgotten passwords and locked out accounts became a perennial problem for their IT staff. The routine calls for these issues took a toll on the help desk staff. A solution to reduce the burden on IT staff from resetting users' passwords and updating personal details of employees in Active Directory was the need of the hour for CIMTAS' IT department.
ADSelfService Plus offered the perfect solution to CIMTAS' IT department. The self-service password management solution helped reduce help desk tickets exponentially. The employee self-update feature, which allows end users to update their own personal information in Active Directory, came as a huge relief for the IT staff as they no longer had to spend endless hours collecting and updating employees' profile details. ADSelfService Plus not only improved employee productivity but also reduced help desk cost at CIMTAS.
Sutton Group
We didn't require any technical support to deploy. We observed noticeable reduction in helpdesk calls and positive feedback from all levels of staff.
Sutton Group is a supplier of packaging equipment and engineering amenities to food processing industries. They also provide consulting services to mechanical and electrical machinery solutions. Their primary challenge was to reduce the burden on the helpdesk as the traffic on account based support calls were high. Moreover, those in night shifts could not avail the IT support services as they didn’t cover non-core business hours. Sutton groups’ support cost was increasing and it was found that most of the support assistance requested was password related.
A reliable password management solution was the answer to all the problems Sutton Group faced. They deployed ManageEngine ADSelfService Plus that brought about a noticeable reduction in the support calls. They received positive feedback about ADSelfService Plus password management program from their staff as they can change passwords without IT assistance.
WorkPlaceLive
ADSelfService Plus has helped increased our productivity." When asked what he thought about ADSelfService Plus, he said "ADSelfService Plus is excellent, reliable, and support—if you need it—is great.
Since WorkPlaceLive provides IT and telephony solutions, its staff has to be available 24/7 for customers. Andy Doe, an infrastructure engineer at WorkPlaceLive, and his team noticed that the majority of the support staff's time was going to servicing password-related tickets.
When asked about how the solution has directly impacted his team, Doe said, "ADSelfService Plus allows users to manage their own AD experience without the need for the service desk to get involved in day-to-day tasks such as password resets." Consequently, that's given the support team more time to focus on other critical tasks.
Wanstor
ADSelfService Plus has helped with service delivery improvements. We get loads of positive customer reviews and it has improved our productivity.
Being an IT company, Wanstor is focused on making sure its help desk team is always up and running. Gerome Haughton, technical consultant at Wanstor, realized that his team's productivity was taking a hit because help desk staff were constantly responding to password-related tickets.
Haughton is also happy to talk about how the solution has impacted his team. "ADSelfService Plus gives users a chance to reset their own passwords and we can choose many settings. We like the support we receive, too." ADSelfService Plus helped Wanstor hone its productivity. Haughton added, "ADSelfService Plus is really good and it saves us a lot of time."
Marc Lehto, senior systems engineer at NetSource One, and his team were struggling to handle all the password-related tickets coming their way. They found it especially challenging to reset the passwords of those employees who had field jobs and hardly ever connected to the office network. With limited support staff, Lehto couldn't afford to have his team's time eaten up by password requests
Once Lehto implemented ADSelfService Plus, an integrated Active Directory self-service password management and SSO solution, his team was able to drastically reduce the number of password-related service tickets. Originally, they were just looking for a self-service password reset solution but were pleased to find that ADSelfService Plus also supported self-account unlock. When asked about the solution, Lehto said, "ADSelfService Plus works great for unlocking accounts and resetting passwords."
Qual IT
"The number of IT tickets have gone down greatly as our staff members are now resetting passwords or unlocking accounts themselves, rather than logging IT tickets."
Qual IT faced daily issues with users unable to log on to their systems due to forgotten passwords or locked accounts. The company has to deliver tailormade testing and assurance solutions to its clients within required timeframes. Being unable to log on to their systems took a toll on workforce productivity. Password reset and account unlock tickets were also wasting the IT support staff's valuable time. Further, Qual IT has several users who log on remotely every day and they needed a mechanism to ensure these users don't face password-related blocks. The company had to resolve these issues without interrupting their work flow.
ManageEngine's solution, ADSelfService Plus, was the perfect answer to Qual IT's problem as it met all their requirements. The product deployment was simple and the organizational setup was easy. Further, the technical support team for ADSelfService Plus didn't have to do a thing. If Qual IT came across any issues, the online help was more than sufficient. Remote users who need to reset their passwords or unlock their accounts can now do so instantly, and the number of password related tickets dropped drastically. ADSelfService Plus greatly reduced the amount of time and effort spent on menial tasks for both users and support staff, letting them both focus on more important things.
Tata Consultancy Services
Once this tool was implemented, and all the users enrolled, the number of calls to the service desk decreased drastically. The support team was reachable around the clock and provided remote assistance whenever required. This made life easy.
Tata Consultancy Services Limited is an Indian multinational information technology service, consulting, and business solutions company. They have over 12,000 clients in seven countries. With this huge customer base, their IT help desk found it difficult to serve them all the time, especially with account-related request piling up. The most common requests were unlocking accounts, resetting passwords, and updating users’ profile details. Often, these requests consumed a lot of productive time at the cost of other core activities.
TCS required a standard end-user friendly password management solution, as it would be used across the globe. Consequently, the language compatibility feature became a strong requirement for TCS. ADSelfService Plus perfectly matched its requirements. The users can now manage their account such as resetting passwords, unlocking accounts, and updating profiles without the IT staff’s help. Best of all, the users need not worry about security threats, as ADSelfService Plus functions with multiple security measures in place.
ALIGN Technology
I use ManageEngine ADAudit Plus, and I loved the product, which convinced me to try ADSelfService Plus. The pricing of ManageEngine products is very reasonable. They are easy to deploy, and the live demo gives a good idea of the product prior to deployment. ManageEngine ADSoluions has every Active Directory product I need.
ALIGN Technology is a global medical device company that pioneers in the orthodontics market. Within ALIGN technology, many employees use smart phones to access their email. Some use cached credentials to access email through their laptops. Due to this, the IT staff found it difficult to notify these users about expiring passwords. Since timely alerts on password expiration was lacking, help desk calls increased exponentially.
ALIGN Technology was in need of a solution that would notify their users of password that are about to expire at least two weeks in advance. With ADSelfService Plus, they were able to solve this problem. Now, they can remind the user of their soon-to-be expired passwords well ahead of time, which has drastically reduced the help desk request calls. This has also reduced the IT cost. The unhindered access to resources has improved employee productivity at ALIGN Technology.
The Henson Group
Post deployment, our employees are able to access resources without any interruptions. ADSelfService Plus has completely automated the process, releasing valuable help desk manpower.
The Henson Group specializes in managed services, cloud solutions, unified communications, business intelligence, virtualization, and system management technologies. There are a large number of employees, and issues related to expired or forgotten passwords and account lock-outs emerged as a major challenge for the company. Resetting passwords and unlocking accounts evolved to be a massive venture of both time and labor for the IT staff. At this point, the company required a viable solution.
The Henson Group needed a solution that was simple to deploy and easy to use. ADSelfService Plus meets their requirements as users were able to reset their forgotten/ expired passwords and unlock their accounts in a matter of seconds, thanks to the intuitive three step self-service process. Also, the employee self-update feature, which allows end-users to self-update their personal information in Active Directory, came as a huge relief for the IT staff. By deploying ADSelfService Plus, the company focuses more on their core activities, and less on dreary help desk calls.
AUBAY SpA
Help desk calls were required to reset the password, which increased the hourly cost of help desk. After deploying ADSelfService Plus, users do not have to travel to the office to a perform Active Directory password reset. Help desk calls related to password reset have been reduced by 100 percent.
AUBAY is an integration and technology consultancy group specializing in information and industrial systems, networks, and telecommunications, with over 2,700 employees across six countries. Their employees often connect to the organization’s network remotely to work on collaborative applications. AUBAY has put in place a strong password policy to ensure the security, such as changing passwords every 90 days. Hence, employees were required to travel to the office to change their passwords before they expired. This was inconvenient for the employees, and in the case of forgotten passwords, change requests piled up for the IT staff.
ADSelfService Plus' multiple enrollment options allows the users to register with the service easily from the web. Also, the language support for Italian highly impressed AUBAY, and ADSelfService Plus proved to be the perfect solution for their password related issues. With the password expiry notification feature, users receive reminders of their expiring passwords through email that allows them to change their passwords on time. Enabling users manage their own passwords and related issues gives AUBAY employees the freedom to work from anywhere without interruption, thereby increasing productivity.
Kao Specalities
We've had positive feedback from end users. It's been a great product for our needs.
Noi Inthisane, an IT support and database reporting analyst at KSA, and her team were finding it difficult to handle their end users' passwords. Since end users of KSA had to use different applications for work and set a unique password for each application, administrators were struggling to manage the number of password requests they received. Inthisane and her team were looking for a solution that would help users synchronize their native Active Directory passwords with other work applications, thereby reducing the burden on the IT department.
Both end users and administrators have benefited from ADSelfService Plus. Users can now reset their passwords without depending on the help desk. The password synchronization feature of ADSelfService Plus reduces the number of passwords users have to remember and lessens the password reset burden on the IT help desk.
Hirsch Pipe and Supply
ADSelfService Plus was very easy to configure and start using with our employees.
Like so many help desks, Edwin Proano and his team of technicians at Hirsch Pipe & Supply were receiving too many mundane tickets about passwords. Proano and his fellow support technicians knew that spending so much of their work hours handling account lockouts and forgotten passwords was wasting their time and the company's money, so they decided to deploy a self-service password reset solution.
The solution became a big hit as soon as it was deployed; Proano explained, "ADSelfService Plus has saved our IT support staff many hours of responding to locked out users' accounts and forgotten passwords." Hirsch Pipe & Supply also has unique requirements since it's a 24/7 business, and Proano is happy with how ADSelfService Plus has helped with those challenges. "Since we are a 24x7 business, it is especially helpful for employees to help themselves instead of waking up the support person on call," said Proano. "
Acuative
When asked what prompted her to decide in favor of ADSelfService Plus, Sas said,
" I've always experienced the best professional services from sales, demos, and product setup through team ManageEngine! "
With over 500 employees to manage, Acuative's IT department found it challenging to efficiently track end-user activity and handle multiple password reset requests. Laura Sas, a system administrator at Acuative, and her team were looking for products that would help them reduce the number of password reset requests they had to handle. They were also on the lookout for a way to audit and generate reports on user activity.
After hunting for a self-service password reset tool for some time, Sas decided to give ADSelfService Plus a chance. Once she got in touch with ADSelfService Plus' sales team and evaluated the solution via a personalized demo, there was no turning back for her.
TriMark
When our employees needed a password reset while they were outside the organization, ADSelfService Plus helped us by allowing them to reset their passwords remotely. It was beneficial for us.
Since TriMark's remote users were mostly outside the corporate network, they were unable to reset their passwords when they expired. Also, as TriMark had users with multiple accounts in multiple Active Directory (AD) domains, users had to bear the brunt of managing different sets of passwords which led to password fatigue.
TriMark wanted a solution that would not only allow their remote users to reset their expired passwords, but also address the issue of maintaining the same password over multiple AD domains. After analyzing possible options, they identified ADSelfService Plus—an integrated self-service password management and single sign-on solution—as an appropriate answer to all their problems.
Worldwide Flight Services
We have 3,000 people working here. It definitely did reduce the volume of help desk calls, We love the product. It works very, very well.
One of WFS's biggest challenges was managing their help desk calls. After some analysis, they identified that the majority of these calls were due to password management problems. This large volume of help desk calls started taking its toll on the IT team's productivity, which is when WFS decided to start looking for a solution.
Right after deploying ADSelfService Plus, Schulze said that users became more self-sufficient, and there was very little help desk contact required for password management, which was a major change for WFS.
Universum Global
It was very easy to deploy the product. We didn't need any technical support. We use many other ManageEngine products and they are economic but very reliable.
Universum Global is a consulting firm providing solutions to empower companies with the right talent pool. They have a wide network connecting with over 2200 universities and academic institutions. They initially used Microsoft Exchange that allowed users to remotely change their password. Later, they migrated to Google Apps which did not give them the same luxury of changing/resetting password from anywhere. Managing passwords on cloud applications is not as easy as on Windows. This led to the need of a self-service password solution that supports cloud application.
They deployed ManageEngine ADSelfService Plus that allowed Google Apps users to remotely change their passwords as it is web-based password management program. Consequently, the system administrators at Universum Global saw lesser queries and tickets related to password management. With ADSelfService Plus, the Windows AD password policies can be extended to Google Apps and other connected enterprise applications ensuring better security.
Marshall Associates
We feel it was very simple and cost effective. Cost and ease of use for the end user and effortlessness of deployment made ADSelfService plus our final choice.
Marshall Associates is a B2B sales and marketing firm in consumer products. Geographically spread over a wide area, it is crucial for the company to maintain thorough information of all its manufacturers and the retail sellers and make it accessible to the related parties through their intranet. They did not have any trouble managing their network until there was an increase in the number of Mac users who were unable to change their AD password from their computers. This demanded a password self-service solution that will cater to both windows and Mac users.
Marshall Associates deployed ManageEngine ADSelfService Plus which caters to both Mac and Windows users. Mac users were able to reset their passwords through a simple web page as any Windows user. Also, the IT administrators were able to deploy the Mac login agents from the web console on all the Mac systems in the domain. This enabled the Mac users to reset passwords and unlock accounts right from the OS X login screen.
Lane4
To be honest, ADSelfService Plus was the first solution we looked at. I’d tried it after looking around and saw no need to look elsewhere.
Lane4 was also looking to transition to the cloud and take advantage of the various opportunities that being in a cloud environment provides. As the first step, Lane4 moved to a hybrid setup that included both on-premises Active Directory (AD) and Office 365. They soon found that using different passwords for AD and Office 365 increased the number of password reset calls to the help desk. They did not want to use DirSync to synchronize Active Directory passwords with Office 365 as they needed to keep on-premises AD and Office 365 separate.
ADSelfService Plus' password synchronizer satisfied all of Lane4's requirements to a T. In addition to synchronizing users' AD passwords with their Office 365 accounts without having to use DirSync, it also allowed users to reset their own passwords if they ended up forgetting them.Soon after deploying ADSelfService Plus, Lane4 noticed that their users took a shine to the product.
Downers Grove Park District
ADSelfService Plus provides a faster way for users to unlock their accounts instead of waiting the 30 minutes for the system to unlock them.
Like any large organization, account lockout issues created a major headache for Downers Grove Parks District's IT help desk. Users forgetting their passwords, getting locked out of their own systems, and calling the help desk for assistance became an everyday occurrence. On average, it took their help desk technicians around 30 minutes to respond to each password reset and account unlock ticket.
Downers Grove Park District deployed ManageEngine ADSelfService Plus and found it to be the panacea for its password troubles. The self-service account unlock feature was the deciding factor that swayed the result in favor of ADSelfService Plus. This feature effectively solved Downers Grove Park District's frequent user account lockout issues. With ADSelfService Plus in action, they witnessed a drastic reduction in the number of account unlock and password reset tickets.
Acis Group
Using ManageEngine ADSelfService Plus freed up their IT resource and allowed the company to work more flexibly. It also saved 5 days of support time per year.
Acis Group, a non-profit organization based in UK, provides quality affordable homes and student accommodation. Their helpdesk comprises a small team who found it very difficult to manage the outsized number of user issues, especially outside core business hours. Many a time, concerns were raised over the size of the team but being a non-profit organization, hiring more people and expanding the team was not an option for them. They also noticed that 90% of the user issues were related to passwords. They realized the need for an affordable password management solution without having to increase the size of their helpdesk team.
Acis Group came across ManageEngine ADSelfService Plus which seemed a perfect match for their technical requirements. Also, it fell under their budget they were willing to spend for the password management solution. The overall number of support calls drastically reduced and no password related queries were posted to the helpdesk anymore. On the whole, ADSelfService Plus is a pocket friendly password management solution with a promising security system and user-friendly GUI.
Morey's Seafood International LLC
We were spending too much effort on resetting passwords. ADSelfService Plus offered a solution that helps reduce that time, and we can see it helping more as we educate users.
Morey’s Seafood International LLC is a leading seafood products manufacturer. As a countrywide player, it distributes its products to many retailers. The company has set up an extranet connection that lets retailers log into their network to keep track of all the business transactions. Often, the retailers had problems logging into Morey's network either due to expired accounts or forgotten passwords. In the fast moving consumer goods industry, even a few hours of downtime can have a major impact on productivity and lead to huge losses. To counter that risk, Morey’s began its search for a self-service password manager.
Morey’s evaluated many password manager solutions and concluded that ManageEngine ADSelfService Plus is ideal for their organization. With the self-service password reset and account unlock feature, retailers and employees no longer needed to depend on help desk technicians to resolve password related issues. The user-friendly interface and the simple deployment process of ADSelfService Plus won praise during evaluation.
With more than 20,000 employees at InterGlobe, IT manager Gautam Gupta and his team found it challenging to address all the issues reported by end users at their company. When asked what was troubling his team, Gupta explained, "We have 25,000 to 30,000 users. We have Active Directory and Microsoft Exchange on-premises. So, our IT operations team in Delhi gets a lot of calls from different users about security and access issues." It was becoming too much for the IT team to handle, so they began looking for a solution to help with everyday IT management.
After looking at several solutions, Gupta and his team decided to go with ADSelfService Plus, a secure end-user password management portal from ManageEngine. When asked how installing ADSelfService Plus has helped his company’s operations, Gupta explained, "We used to receive lots of calls about users wanting to reset their password. The call volume has reduced drastically with the help of the password reset tool."