ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE

Design, automate, deliver, and manage critical IT and business services with intelligence powered by GenAI

ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Embedded AI-capabilities—powered by proprietary AI-technologies, and other AI-solutions like OpenAI's ChatGPT and Microsoft Copilot—in ServiceDesk Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI.

360° approach to IT service management

Deep native integrations with ManageEngine‘s wide spectrum of IT products

Multi-instance model for enterprise service management

Service desk instances with clear data and process segregation for multiple departments

Last-mile customizations

Low-code capabilities to create and deploy custom modules, forms, configurations and reports

Power of AI, without the hassles

Flexibility to leverage various AI technologies and LLMs contextually across workflows, and employee touchpoints

Choice of deployment models

Availability of on-premises and cloud models along with the flexibility of migration between them

Privacy first design

Holistic approach to privacy—our own data centers across the globe, no trackers, and no sub-processors

High-value AI for ITSM, in every sense.

ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costs, enabling organizations to leverage AI-technologies without any impact on the ROI of their ITSM investments. Also, it enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touch points, all without extra efforts. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discovery, ServiceDesk Plus has it all covered.

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Predictive AI
Efficiency
Predictive intelligence

Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine

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Virtual agent
Experience
Virtual support agent

On-demand handling of end user requests through text and voice conversations on Zia

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GenAI-powered support
Knowledge
GenAI

Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot

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Recognized by multiple international analyst firms, consulting firms, and industry experts

View the complete list of certifications and recognitions

ServiceDesk Plus, a world-class IT and enterprise service management platform

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years of IT service management excellence, backed by a broad and deep IT management ecosystem, can help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management.

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returns on IT service management investments made in ServiceDesk Plus, according to the Forrester's Total Economic Impact study.

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distinct PinkVERIFY™ certified practices including IT asset, change, configuration, incident, problem, request, and release and deployment management.

"We've seen an excess of 75% happiness across the organization in the level of service we've been able to deliver and, any survey result that has been sub that, we've been able to address it and we're continually moving up in our service level agreements."

George Harb, CIO, Liverpool city council

"ServiceDesk Plus has been a great tool for us [over the] years. It allowed us to improve our service, to provide an easy–to–use tool for end users and the reporting has been critical for us to measure our KPIs."

As reviewed by a global service delivery senior manager in the manufacturing industry on

"I think probably the main competitor we looked at would've been ServiceNow, and we chose ManageEngine ServiceDesk Plus because of its ease of configuration."

Bradley Marks, IT and service delivery manager, Stratco

"We have been using this product [ServiceDesk Plus] for years at this point and each and every year the product gets better and more comprehensive. We started with a very small team and have scaled [to] over a couple hundred now and the technology has kept up fine performance-wise."

As reviewed by a CIO in the services industry on

"We like the fact that it's all integrated. So instead of working in silos now, we've got about six teams working within the system and accountability of the jobs is much better."

David Brodie, IT service desk coordinator, Albury city council

Flexible editions to suit all maturity levels

Standard

Service desk for IT and non-IT teams

AI & ML

  • Predictive intelligence
  • Auto-approvals
  • Virtual support agent
  • GenAI
  • Reply assist

Professional

Service desk with ITAM capabilities

AI & ML

  • Predictive intelligence
  • Auto-approvals
  • Virtual support agent
  • GenAI
  • Reply assist
Most popular

Enterprise

Unified service management platform

AI & ML

  • Predictive intelligence
  • Auto-approvals
  • Virtual support agent
  • GenAI
  • Reply assist
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Know how you can effectively design, automate, deliver and manage your IT services with ServiceDesk Plus

Frequently Asked Questions

What are the recommended features expected in a modern service desk software?

A capable service desk software offers a self-service portal for end users, a mobile app for on-the-go support, a rule-based action engine to automate common operations, and a built-in report generation module to track performances. ServiceDesk Plus, with its with expansive set of capabilities, can effortlessly handle the requirements of new-age enterprises of all sizes.

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How long does it take to implement ServiceDesk Plus?

The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise.

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Can ServiceDesk Plus be used solely as a ticketing system?

Yes, the standard edition of ServiceDesk Plus has email to ticket conversion capability, ticket handling automation, and a wide range of customizations, along with a native reporting can support your ticketing requirements.

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Can non-IT help desk teams use ServiceDesk Plus as well?

Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.

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Does ServiceDesk Plus offer AI-powered capabilities?

ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more.

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