Add Software License

Using this option, you can create a software license for the existing software. The software license form can be accessed by two ways in ServiceDesk Plus - MSP application.

1. Quick Actions drop down

2. Assets Tabs

a. Quick Actions drop down

The Quick Actions drop down is a quick navigator to instantly access the Software License form from the home page. To add a new Software License, go to Step 2 in Software Tab.

b. Assets Tab

1. Click Assets tab in the header pane.

2. Select Software -> Software License under Resources block. The list of available software license is displayed.

3. Click Add New button.

4. Select the Manufacturer of the software.

5. The list of managed software available for the selected manufacture is listed in Managed Software drop down. Select the software for which the license is created.

6. Select the Vendor Name from the drop down.
   
   If the vendor is not available in the list, you can add a new vendor on selecting the Add New link. In the pop up, specify the Vendor Name, Description and Contact Person, and save the changes.

7. Select the date of purchase of the software from the calendar button in Acquisition Date field.

8. Select the Expiry Date of the software from the calendar icon.

9. Specify the cost of the software per license in Purchase Cost field.

10. Select the department for which the software was purchased in Purchased for drop down list.  

11. If you have configured Sites, select the site name where the licensed software is installed, from Allocated to Site drop down.

12. Select the License Type from the drop down. Each manufacturer has their unique license type apart from the several common license types. Some of which are,

    • Individual: License type for single installation

    • OEM (Original Equipment Manufacturers): License type for software that is already installed in the hardware.

    • Named User License: License Type for a specific user.

    • Volume: License Type supporting multiple users.

    • Client Access License (CAL): License type that gives a user the rights to access the services of the server.

    • Trial License: License Type for trial versions of software.

    • Enterprise (Perpetual): License Type that does not require renewal and is for life long.

    • Concurrent License: License Type for software that can be accessed by a specific number of users at a time.

    • Free License: License Type for freeware software.

    • Enterprise Subscription: License Type that requires renewal for every specific period.

    • Node Locked: License Type for workstations with specific configurations.

Individual License/OEM

1. Select the License Option as either Full Package Product (FPP) or Others from the drop down.

2. Specify the Number of licenses required for the selected product.

3. Enter the License Key (s) for the software in the given text box. The license keys values should be in comma separated values format. Say XBVJD, YCCYR, 7DF28, JH2PX, MYT7M.

4. Save the details. The license is listed in the software license list view page.

Volume License/Trial License

1. Mention the Number of licenses required for the selected product.

2. Specify the number of Installations allowed per license.

3. Specify the License Keys in the given text field. Say XBVJD, YCCYR, 7DF28, JH2PX, MYT7M.

4. Save the details. The license is listed in the software license list view page.

Client Access License (CAL)

The Client Access License consists of the following License Options,

• Per Seat-Device/ Per Seat-User: License given to each unique user/device to avail the server software product. The number of CALs is equal to the number of devices/users accessing the server software.

• Per Server: License given to each server. The number of devices accessing the server simultaneously is limited and is primarily recommended for servers that require limited access.

• Per Processor: Connect unlimited users/workstations to the server product.

• Per Mailbox: License for each mailbox using Exchange Server.

Select the License Option from the combo box.

Per Seat-Device

1. Enter the required Number of CALs.

2. Specify the License Keys in the given text field. Say XBVJD, YCCYR, 7DF28, JH2PX, MYT7M.

3. If there is any additional information required, then the same can be specified under Additional Information block.

4. You can select the workstations that can access the software from Choose CAL Installation block.
   
   Select the workstation by either choosing the client software from Filter by or from Departments drop down. You can also search for the workstation on entering the name in Search field and selecting Go button. The list of server/workstations is displayed. Select the workstations. Click >> button to move to CAL Installation box.
   
   Note: The number of workstations selected should be lesser than or equal to the specified number of CALs.

5. Save the details. The license is listed in the software license list view page.

Per Seat-User/ Per-Mailbox

1. Specify the details similar as above.

2. Instead of selecting the workstations from Choose CAL Installation block, choose the Users to access the software from the list displayed.

3. Save the details. The license gets listed in the software license list view page

Per-Server

1. Specify the details similar as in Per-Device.

2. Associate the specified number of CALs to the server selected from Associate to Server drop down list.

3. Save the details. The license gets listed in the software license list view page

Per-Processor

1. Specify the Number of Processor (s) that supports the ability to connect unlimited users/workstations in the given field. Since unlimited users/workstations can connect to the server software product the CAL Installation block is not available.

2. Specify the details as configured above.

3. Save the details. The license is listed in software license list view page.