Send for Recommendation

Under the Approval stage of a change perform the following action:

Select the CAB members and click Send for Recommendation.

Fill out the email notification form and click Send.

Attachment(s) added to the change in Submission and Planning stages will be automatically added to the approval notification. To disable auto-attachment of files, connect to ServiceDesk Plus database and run the following query:

update changeconfigurations set paramvalue='false' where parameter='AutoAttach';

Note:

A non-login url will be available for each CAB, using which they can recommend/reject the change without logging into ServiceDesk Plus MSP.