Associating Problems to a Change
Multiple problems can be associated with a change. Doing this allows multiple problems to be worked-on simultaneously.
To associate problem(s),
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Log in to the ServiceDesk Plus - MSP application using your user name and password.
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Click the Changes tab. This opens the Change List View page. Click the change title to be associated with the problems. This opens the change details page.
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Click the Actions combo box on the top right side of the page. Click Associate Problems option. This opens Associate Problems to Change page.
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Select the type of problems to be displayed by selecting from the Show combo box on the top left hand side of the page. Ex: Open Problems or All Problems and so on. On selecting the problem type the corresponding problems get listed.
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Select the problems from the list by enabling the check box beside each problem.
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Click Associate Problems to associate respective problems to the change. The associated problems get listed in the Problems tab in the change details page.
Note: You can also associate multiple problems to a change.