Credentials Library - Repository for Scan Credentials
Contents
Credentials Library houses various scan credentials technicians use for monitoring/scanning assets like workstations, servers, printers etc. Apart from serving as a repository for storing scan credentials, this library allows technicians to configure (as well as edit) new scan credentials as and when required. All scan credentials associated with ServiceDesk Plus will be stored in this library.
Supported Credential Types and Protocols
Credential Types | Purpose |
Windows/WMI | For scanning Windows Workstations/Servers |
Telnet/SSH | For scanning Linux, Mac, Solaris, AIX, and HPUX |
SNMP V1/V2 | For scanning network devices like Printers, Routers, and Switches |
SNMP V3 | For scanning network devices like Printers, Routers, and Switches |
VMWare | For scanning VMWare hosts |
Remote Control | For taking remote sessions on Windows machines |
Configuring Scan Credentials - using Credentials Library
To configure Scan Credentials:
- Login to ServiceDesk Plus using your credentials
-
Select Admin tab --> Discovery block --> Credentials Library
-
Click on Add New Credential link (available at the top-right corner)
- New Credential Pop-Up Opens up as shown below:
Configuring Scan Credentials: from Network Scan (or) Windows/Device Scan
Scan Credentials being configured from Network Scan (on left) and Workstation Scan (on right) pages