List of data that can be migrated from On-Premises to Cloud
Module Data
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Module |
Data that can be migrated |
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Home |
Backup Approver Tasks |
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Requests |
All entities - Requests, Notes, Drafts, Worklog Timers, Tasks, Task dependencies, Worklog, Task Comments, Conversations, Notifications, Attachments, Resolution, Reminders, approval.
Archived Requests and their sub-entities - Tasks, Task Comments, Task Worklogs, Request Worklogs, Conversations, Notifications, Notes, Request Attachments, Resolution Attachments, Task Attachments, Conversations Attachments, Notification Attachments. |
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Changes |
All entities - Change requests, Change role, Change Status Comments, Downtime, Descriptive fields, Notifications, Attachments, Task, Task dependencies, Task Comments, Worklog, Notes, Change approval level, Change approval. |
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Solutions |
Topic Solutions Solution Status Attachments |
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Assets |
All assets Asset Cost Attachments |
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Purchase |
All entities - Purchase Order, PO invoice, PO payment, PO approval level, PO approvals, PO attachment |
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Contract |
All entities - Contract, Child-Parent relationship, Renewed Contract, Contract Attachment, Contract-Asset relationships, Contract Notification Configuration |
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Problem |
All entities - Problem, RootCause, Symptoms, Impact Details, Notes, Worklog, Tasks, Task dependencies, Worklog, Task Comments, Attachments. |
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Project |
All entities - Project, milestones, Tasks, worklogs, Project Request Association, Project Change Association |
Admin Data
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Admin Entity |
Data that can be migrated |
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ESM Directory |
Organization Roles Regions Sites Departments Currency Leave Types Holidays |
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Users |
Roles User Additional Fields Technician Additional Fields Users Technicians User Groups Support Groups |
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Helpdesk Customizer |
Category Status Level Mode Impact Urgency Priority Priority Matrix Request Type Worklog Type Task Types Task Template Task Closing Rules Checklists |
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Incident Management |
Incident Template •Technician and Requester templates •Task details •Checklists •Field And Form Rules Incident - Additional Fields Field And Form Rules Request Closure Code Resolution Template Reply Template |
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Change Management |
Change Type Risk Reason For Change CAB Change Role Change Stage Change Status Change - Additional Fields Change Template Change Closure Code Change Closure Rules |
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Service Catalog |
Service Catalog Service Template •Technician and Requester templates •Resources •Resource Questions •Task details •Approval details •Checklists •Field And Form Rules Service Catalog - Additional Fields Service Category Field And Form Rules |
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Project Management |
Project Types Project Roles Project Status Project Additional Fields Project Templates Project Permissions |
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Asset Management |
Product Types Product •Product-Vendor Association Vendors Workstation - Additional Fields Asset Additional Fields Asset State |
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Purchase/Contract Management |
Contract Types Contract - Additional Fields Service Type |
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Maintenance |
Maintenance |
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Checklist |
Checklist Checklist Item |
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Software |
Software Type |