List of data that can be migrated from On-Premises to Cloud

Module Data

Module	Data that can be migrated
Accounts	Account Additional fields will be migrated first. Account Data: Account Name, Login Web URL, Domain Name, Login URI, Support e-mail address, Default Site Name, Address, Contact Information, etc.
Home	Backup Approver Tasks
Requests	All entities - Requests, Notes, Drafts, Worklog Timers, Tasks, Task dependencies, Worklog, Task Comments, Conversations, Notifications, Attachments, Resolution, Reminders, approval. Archived Requests and their sub-entities - Tasks, Task Comments, Task Worklogs, Request Worklogs, Conversations, Notifications, Notes, Request Attachments, Resolution Attachments, Task Attachments, Conversations Attachments, Notification Attachments.
Changes	All entities - Change requests, Change role, Change Status Comments, Downtime, Descriptive fields, Notifications, Attachments, Task, Task dependencies, Task Comments, Worklog, Notes, Change approval level, Change approval.
Solutions	Topic Solutions Solution Status Attachments
Assets	All assets Asset Cost Attachments
Purchase	All entities - Purchase Order, PO invoice, PO payment, PO approval level, PO approvals, PO attachment
Contract	All entities - Contract, Child-Parent relationship, Renewed Contract, Contract Attachment, Contract-Asset relationships, Contract Notification Configuration
Problem	All entities - Problem, RootCause, Symptoms, Impact Details, Notes, Worklog, Tasks, Task dependencies, Worklog, Task Comments, Attachments.
Project	All entities - Project, milestones, Tasks, worklogs, Project Request Association, Project Change Association

Admin Data

Admin Entity	Data that can be migrated
ESM Directory	Organization Roles Regions Sites Departments Currency Leave Types Holidays
Users	Roles User Additional Fields Technician Additional Fields Users Technicians User Groups Support Groups
Helpdesk Customizer	Category Status Level Mode Impact Urgency Priority Priority Matrix Request Type Worklog Type Task Types Task Template Task Closing Rules Checklists
Incident Management	Incident Template •Technician and Requester templates •Task details •Checklists •Field And Form Rules Incident - Additional Fields Field And Form Rules Request Closure Code Resolution Template Reply Template
Change Management	Change Type Risk Reason For Change CAB Change Role Change Stage Change Status Change - Additional Fields Change Template Change Closure Code Change Closure Rules
Service Catalog	Service Catalog Service Template •Technician and Requester templates •Resources •Resource Questions •Task details •Approval details •Checklists •Field And Form Rules Service Catalog - Additional Fields Service Category Field And Form Rules
Project Management	Project Types Project Roles Project Status Project Additional Fields Project Templates Project Permissions
Asset Management	Product Types Product •Product-Vendor Association Vendors Workstation - Additional Fields Asset Additional Fields Asset State
Purchase/Contract Management	Contract Types Contract - Additional Fields Purchase - Additional Fields GL Code Cost Center Service Type Vendor Services Vendor Service Association Purchase Default Values Purchase Closure Fields / Purchase Closure Rules
Maintenance	Maintenance
Checklist	Checklist Checklist Item
Customer
Software	Software Type Software Category Software Manufacture