Mail Server Settings
Configure your organization's email server for your users to send and receive emails.
This section lists articles containing step-by-step guidance on mail server configurations, along with FAQs and steps to troubleshoot.
Configure the server that receives emails sent to your organization's help desk. ServiceDesk Plus MSP supports Exchange Web Services (EWS) as well as external mail servers (POP, IMAP, POPS, and IMAPS).
Configure your organization's outgoing mail server to ensure an organized delivery process. With ServiceDesk Plus MSP, you can use Exchange Web Services (EWS), SMTP, or SMTPS to connect to the external server.
Configure criteria to classify spam messages, preventing unnecessary emails and messages from being processed.
Define a set of rules with delimiters to parse incoming emails, automating operations such as adding, editing, updating, and picking up requests.
Configure and use delimiters to parse incoming mails based on associated modules.
This section lists down default configurations for all supported mail servers in ServiceDesk Plus MSP for reference.
Define a threshold value for error notifications on connecting to the mailbox and configure notifications to SDAdmins and technicians when this threshold is reached.
Apart from basic authentication, ServiceDesk Plus MSP supports OAuth authentication, which provides delegated access to a protected resource.
Troubleshoot and resolve minor setbacks related to mail server configurations, connectivity issues, and problems with receiving/sending mails.